Michelle Reyes Rodriguez
Tucson,AZ
Summary
I'm a bilingual individual who puts her all into anything I do. I am a very professional worker who enjoys making new relationships with my peers, clients and anyone i come across with while working. It is very important for me to create a safe/ enjoyable working environment anywhere i go as putting clients and employees needs first is always top priority. I come from a lot of customer service background which comes with great problem solving skills as well as great listening, understanding skills.
Overview
5
5
years of professional experience
Work History
STORE MANAGER
TitleMax Title Loans
02.2023 - Current
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Interacted well with customers to build connections and nurture relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Developed strategic plans for day-to-day financial operations.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Contacted customers to discuss late payments and options for remitting amounts due.
Shift Leader
Walgreens
11.2021 - 02.2023
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
CSR, Sales
Burlington
07.2019 - 11.2021
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05.2021
Skills
- Team leadership and coaching
- Decision-Making
- Financial Management
- Sales professional
- Problem-Solving
- Sales Coaching
- Customer Service
- Relationship Building
- Staff Supervision
- Employee Training
- Sales expertise
- Team Leadership
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
Timeline
STORE MANAGER
TitleMax Title Loans
02.2023 - Current
Shift Leader
Walgreens
11.2021 - 02.2023
CSR, Sales
Burlington
07.2019 - 11.2021
High School Diploma -
Pueblo High Magnet School