Penny Mikesell
Marengo,IA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in [Software].
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Emergency-room-registration-clerk
Compass Memorial Healthcare
02.2010 - Current
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Administrative Assistant
Mcg Enterprises
01.2015 - 01.2020
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Lead Secretar;y
ACT, Inc
10.2003 - 02.2010
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained daily report documents, memos and invoices.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
- Maintained electronic filing systems and categorized documents.
- Created and updated records and files to maintain document compliance.
- Offered technical support and troubleshot issues to enhance office productivity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Iowa Valley Jr-Sr High School
Marengo, IAAdministrative Assistant -
Hamilton Business College
Cedar Rapids, IASkills
- Medical Terminology
- Referral Verification
- Invoice Preparation
- Insurance Verification
- Data Entry
- Documentation Review
- Electronic Recordkeeping
- Database Administration
- Adaptable and Flexible
- Clerical Support
- Cash Handling
- Data Entry Software
- Medical Recordkeeping
- Office Coordination
- Administrative Support
- Patient Database Maintenance
- Critical Thinking
- Time Management
- Medical Records Maintenance
- Maintaining Financial Records
- Data Management
- Appointment Scheduling
- Medical Records Verification
- HIPAA Compliance
- Collaboration and Teamwork
- Customer Service
- Insurance Authorizations
- Payment Scheduling and Collection
- Computer Proficiency
- Organization and Time Management
- Medical Report Preparation
- Epic Systems
- EHR Software
- Problem-Solving
- Patient Interviews
- Patient Health Information Access
- Patient Eligibility Requirements
Timeline
Administrative Assistant
Mcg Enterprises
01.2015 - 01.2020
Emergency-room-registration-clerk
Compass Memorial Healthcare
02.2010 - Current
Lead Secretar;y
ACT, Inc
10.2003 - 02.2010
High School Diploma -
Iowa Valley Jr-Sr High School
Administrative Assistant -
Hamilton Business College
Similar Profiles
Troy D. SmithTroy D. Smith
Staff X-ray/CT Technologist at Compass Memorial HealthcareStaff X-ray/CT Technologist at Compass Memorial Healthcare
Lyderika JacksonLyderika Jackson
Lead/Supervisor at Memorial Hermann/sodexo/compassLead/Supervisor at Memorial Hermann/sodexo/compass
James L. ClarkJames L. Clark
EVS Housekeeper at Crothall Compass Group; Memorial HermannEVS Housekeeper at Crothall Compass Group; Memorial Hermann
Courtney DowCourtney Dow
Cook at University of Iowa Hospital Food and NutritionCook at University of Iowa Hospital Food and Nutrition
Cody JohnsonCody Johnson
Senior Systems Administrator/Systems Architect at University of IowaSenior Systems Administrator/Systems Architect at University of Iowa