Michelle R. Goetz
Voorhees,USA
Summary
Healthcare leader with extensive experience at Corporal Michael J Crescenz VA Medical Center, specializing in budget management and strategic planning. Demonstrated success in personnel management and compliance oversight, leading to significant process improvements and enhanced stakeholder engagement. Skilled in crisis management and team mentoring, resulting in increased operational efficiency and improved patient care quality.
Overview
16
16
years of professional experience
Work History
Acting Associate Director
Corporal Michael J Crescenz VA Medical Center
06.2025 - Current
- Member of the Executive Leadership team sharing responsibility for the direction and management of Corporal Michael J Crescenz VA Medical Center (CMCVAMC), designated as a Level 1b complexity facility.
- In addition to maintaining all Assistant Director and VISN 4 Eastern Market managerial oversight, I have direct responsibility for the following service lines: Center for Development and Civic Engagement, Emergency Management, Environmental Management Services, GEMS, Industrial Hygiene, Logistics, Nutrition and Food, Prosthetics and Sensory Aids, Recreation Therapy/Creative Arts, Safety, VA Police, and direct lines to Contracting and Veteran Canteen Service.
- My decisions and actions involve final authority that directly affect the organization and programs related to facility operations.
- In my current role, I participate in day-to-day top-level discussions, decisions, policy making and subsequent actions of all administrative functions, and, indirectly, of all clinical matters impacting delivery of patient care.
- In the absence of the Director, I serve as acting medical center director with full responsibility and authority to carry out duties and functions.
- Major emphasis areas include: Budget and Fiscal Management, Personnel Management, Stakeholder Relations, Systematic Internal Review, Other special program or assigned project areas.
Assistant Medical Center Director
Corporal Michael J Crescenz VA Medical Center
Philadelphia, PA
01.2023 - Current
- Assistant Medical Center Director for the Corporal Michael J Crescenz VA Medical Center (CMCVAMC) located in Philadelphia, PA.
- As the second largest VA medical center in PA, CMCVAMC is staffed with more than 3300 employees and supports 145 acute beds, a 135-bed Community Living Center, a 12-chair freestanding Dialysis Center, and a 40-bed Residential Rehabilitation Treatment Program (RRTP).
- CMCVAMC also serves as a Mental Illness Research Education and Clinical Center (MIRECC), a Parkinson’s Disease Research, Education and Clinical Center (PADRECC), and a Center for Health Equity, Research and Promotion (CHERP).
- CMCVAMC is the designated Eastern Market tertiary referral center supporting four facilities (Coatesville, Lebanon, and Wilkes-Barre, PA, and Wilmington, DE).
- As Assistant Medical Center Director, I serve as a full member of the executive leadership team performing a variety of duties associated with management and operation of a large complex healthcare system such as $1.3B budget oversight, construction project oversight, contract management, space utilization, full range of personnel actions, equipment maintenance and procurement, and facilities management.
- Many of these functions involve different work sites and requires analyses of complex issues across seven sites of care.
- The Eastern Market of VISN 4 is comprised of 5 VA Medical Centers: Coatesville, Lebanon, Philadelphia, Wilkes-Barre, and Wilmington along with 29 community-based outpatient clinics (CBOCs).
- These facilities work with the VISN and market stakeholders to identify market-based strategic initiatives across the clinical care continuum to ensure the delivery of convenient, coordinated, safe and high-quality healthcare.
- The goal of resource sharing among Eastern Market facilities is to expand access to VHA medical care provided by VA providers within the Eastern Market to improve the Veteran experience.
- The scope of the VISN 4 Eastern Market Manager entails: Business efforts are guided by community care data acquisition and analysis, market provider availability and specialty care/surgical access capacity across market and CBOC facilities; voice of the Veteran and of the provider (care coordination and nurse navigation efforts‐ developing infrastructure required to provide “concierge” service for interfacility support and decreased reliance on the community); expanding modalities of care and collaboration with CRH as well as cross‐market coverage capacity (contingency provider and admin support) with safety and quality metrics as an overarching element.
- To promote process efficiency and reduce variation, a collaborative market charter was developed to ensure standardized governance process, project management principles, and Executive Decision Memorandum content development.
Interim Chief, Health Administration Service (HAS)
Corporal Michael J Crescenz VA Medical Center
11.2022 - 02.2024
- Responsible for the management of functional areas of the following services: HAS Business Office, HIMS, Patient Administrative Services, Outpatient Services, Ward Administration Service.
- Directs administrative activities of HAS to include budget, management and human resources analysis, and quality of equipment items and their distribution.
- Incumbent directs program strategic planning and critical program segments and may participate in programs, which have a national impact.
- Responsible for providing input to the Medical Center operating budget as well as responsibility for the operating budget of HAS, which includes staffing, equipment, and other operating funds.
- Successful allocation of funds among the varied components of HAS is complex and requires thorough study of each services’ needs, goals, and customer demands.
- Responsible for the successful performance of each of the above areas, specifically regarding budget, patient satisfaction, collections, quality of services rendered, and efficiency of services delivered.
- Responsible for ensuring that there are sufficient resources in place in HAS.
- Works closely with senior management and is responsible for all operations within HAS.
- Manages quality improvement activities for all program areas within HAS and ensures compliance with all applicable Joint Commission standards.
- The incumbent ensures that all staff receive required and appropriate initial orientation, in-service training, and professional continuing education.
- Provides consultation services to all services and participates in other activities and programs beneficial to the Medical Center to include committees, task forces, and investigations.
- Assignment involves services within the Medical Center and requires the analysis of diverse and complex problems.
- Evaluates the budget needs of the Medical Center and consults with other Service/ Assistant Service Chiefs to ensure provision of the needs of patients with complex and varied medical conditions.
- Consults or collaborates with other professionals as necessary.
- Incumbent is technically and administratively responsible for all managers/supervisors/team leaders within HAS and gives final approval to all goals and objectives for each program.
Executive Assistant, Associate Director
Corporal Michael J Crescenz VA Medical Center
Philadelphia, PA
12.2019 - 11.2022
- The position is organizationally aligned under the Associate Director and serves as the supervisor for the centralized data management team for the organization.
- Supervisory responsibilities included Business Intelligence Development staff, health system trainees and an administrative resident.
- Provided leadership with, and had full responsibility for, the comprehensive monitoring of the planning, coordination, and implementation of data analytic services throughout the facility.
- Developed an organizational operations and management structure for data management and analysis to ensure that robust, accurate data analytics are prevalent throughout the facility.
- Based upon the Medical Center Director’s vision, primarily responsible for developing system redesign and strategic planning capacities that were reassigned from the Quality Management Department to the Director’s Office.
- Designated Eastern Market Data Group Lead and Eastern Market Co-Lead during Mission Act Market Assessment and the Eastern Market Patient Experience Group processes.
- Contributed to the completion of subsequent Mission Act related Access Expansion Plan (AEP) white papers and the development of the Eastern Market consolidated opportunities list focusing upon both market-wide and individual site operation opportunities.
- Provided executive level support to Associate Director (AD) who directs the operation of Audiology/Speech Pathology, Chaplain Services, Environmental Monitoring Service, Logistics, Nutrition and Food Service, Pharmacy, Police Service, Prosthetics/Sensory aids, and Recreation Therapy service lines.
- Consultative support and guidance were also provided to other management officials requiring analysis, advisement on and/or coordination of health care delivery systems, and operations related to the health care system.
- Maintained oversight for all program elements related to each of the AD’s nine service lines and assists with development of systemic internal controls for each service.
- Assistance was provided with development of annual service line budgets, special projects, and special program oversight.
- Assisted in the development of all information required for organizational policies, procedures, programs, education, research, action plans, and other special requirements.
- Reviewed proposed programmatic and policy changes involving service lines; analyzed and evaluated functionality and other aspects of programs and policies for the Associate Director.
- Worked to develop equitable delegation of work among administrative staff assigned to the Director’s office.
- Functioned as the primary proponent for developing and submitting midyear and final NDPP narrative responses for the Medical Center Director.
- Delegated responsibility as alternate Executive Assistant to the Medical Center Director as needed and coordinates Administrative Investigation Boards (AIBs) when required.
- Demonstrated the ability to function on behalf of senior leadership and understood, through discussion and minimal direction, the broad range of activities, programs, initiatives, etc., involved in complex healthcare operations.
- This competency requires highly developed interpersonal skills, independent initiative, and the ability to use tact and diplomacy in all situations.
- Solely responsible for compiling the Medical Center Director’s annual OIG Determination of VHA Occupational Staffing Shortages and Staffing Model reviews.
- Provided primary oversight for the All-Employee Survey (AES) facility mapping.
- Management functions included supervision of staff assigned to key data management and analytical functions and overseeing the general assessment, consultation, education and training of staff throughout the organization.
- Additional responsibilities included promoting a culture of objective decision making through utilization of available analytical tools by educating, mentoring, consulting, and collaborating with providers and staff.
- The work required knowledge of the principles and practices related to the management of health care delivery systems.
Health Systems Specialist
VHA Healthcare Operations Center
11.2021 - 05.2022
- Acting in a GS14 Health Systems Specialist capacity for the VHA Central Office Healthcare Operations Center (HOC,) Field Operations and Support, I was responsible for providing expert advice in policy and operations of VA and VHA as it relates to the health care of Veterans.
- The following functions were performed under the leadership of the Director, Field Operations and Support, to independently plan and execute the organization’s business functions: Provided analyses, evaluations, and recommendations for VHA program operations.
- Advised staff and senior leadership on issues that involve applying or tailoring methods and procedures developed to a variety of emergent, changing situations.
- Provided advice to field leadership concerning special VA initiatives and/or legislative requirements.
- Communicated with internal and external stakeholders regarding sensitive and controversial matters.
- Special projects and work groups: OIG/GAO Internal work Group: Development of OIG/GAO report tracker focusing on all potentially high- visibility reports impacting individual sites or the VHA enterprise.
- State Veterans Home data submission oversight: weekly admission status and biweekly recurring meetings with the field.
- Development of COVID-19 healthcare personnel vaccination non-submission guidance (Phase 1 and Phase II): collaborative effort with VHA Chief of Staff, VHA Central Office Privacy Office, Office of General Counsel, Workforce Management and Consulting (WMC) Human Resources Center of Expertise, VHA COVID-19 Work Group, VHA Occupational Health Program manager, Healthcare Operations Center (HOC) Monitoring and Evaluation Group, HOC Implementation and Integration Group.
- Veterans’ Bonds Distribution work group: collaborative effort among VHA Veteran Member Services Chief of Staff and Quality Management Office, VA/VHA Compliance and Internal Controls program office, VISN 2 leadership, and Office of General Counsel- North Atlantic District.
- Network Directors’ (ND) updated CLC COVID-19 testing guidance presentation.
- Issue Brief training: Washington DC VAMC and weekly COVID-19 cluster calls with the Healthcare Operations Center Field Operations and Support Group.
Supervisory Health System Specialist
Corporal Michael J Crescenz VA Medical Center
Philadelphia, PA
08.2017 - 12.2019
- As the Department of Medicine Supervisory Health System Specialist (SHSS) I supervised eight direct reports in the Medicine Business Office.
- I maintained direct responsibility for departmental oversight of all business and administrative functions required to support 12 Medicine subspecialty clinics.
- This oversight required acute business acumen in the areas of office administration, staff supervision, contract/acquisition management, business management, financial management and computer systems used in support of these areas.
- I served as a subject-matter expert regarding mission alignment, availability of resources, e.g., forecast and operational budget management, human resources management, space utilization, capital equipment management, contract administration, etc., that ensured effective, efficient integration and support of identified needs of Veterans and their families.
- Continual communication, collaboration, and liaison activities were sustained with various levels of medical center leadership, VISN 4 staff, VISN 4 Eastern and Western Market medical centers, VA Central Office, local Veteran Service Organizations, county hospitals, medical care facilities and medical affiliates, and state/federal agencies whose programs interface with the CMCVAMC and the Department of Medicine outpatient services.
- Active collaboration was also carried out with the CMCVAMC’s Medical Research Office (Center for Health Equity, Research and Promotion (CHERP) and our academic affiliate, University of Pennsylvania Department of Medicine.
- I also functioned as a critical member of the CMCVAMC strategic planning team and was actively engaged in the planning, organizing, developing, and implementation of a comprehensive, responsive health care delivery system for the Veteran population served.
- I participated in numerous interdisciplinary work groups across the organization, led several special project teams, facilitated performance improvement projects and initiatives, and was responsible for employing predictive healthcare analytics to identify healthcare service gaps, various process flow deficiencies, trends, and demographic changes relative to the medical specialty care demands of the Veteran population.
- As senior administrator for the Department of Medicine, I was closely involved with the development of data-driven, evidence-based quantifiable objectives and program goals that support the VHA, VISN 4 and the CMCVAMC mission.
- I had multiple program responsibilities and provided expert administrative and technical leadership guidance to supervisors and executive leaders.
Executive Officer/Supervisory Health System Specialist
US Army Dental Activity
Fort Drum, NY
10.2009 - 08.2017
- Served as the US Army Dental Activity (DENTAC) Executive Officer, Supervisory Management Services Specialist, Administrative Officer, and principal advisor to the Dental Activity Commander providing a variety of management services essential to the planning, directing, operation, and coordination of essential functions of the Fort Drum DENTAC.
- Directly responsible for execution/oversight of $4.8M budget and supervision of headquarters personnel.
- Provided consultative guidance to, and evaluated functions of, the Quality Improvement, Patient Safety, Safety, Sterilization/Infection Control, and Credentials committees while developing high reliability organization (HRO) related operational guidance for key leaders.
- Provided oversight of organizational performance metrics, monitored implementation of initiatives, and submitted various monthly, quarterly, and annual reports to higher HQs.
- Managed the Command Inspection Program (CIP), Internal Control Evaluation Program (ICEP), and the Organizational Inspection Program (OIP).
- Discussed work-related changes affecting the organization and provided authoritative recommendations on implementation of improvements.
- Counseled supervisory personnel regarding developing, maintaining, and improving civilian, contractor, and military management methods and procedures while sustaining the effective utilization of personnel and resources.
- Served as DENTAC Command representative on numerous 10th Mountain Division senior leadership boards, installation committees, community health work groups, and the Garrison Partnership Council.
Adjunct Faculty
Bryant and Stratton College
Syracuse, NY
12.2013 - 05.2015
- Responsible for the development and instruction of the following courses under the Bachelor of Science in Health Services Administration Degree program curriculum: Health Services Management 1 and 2; Legal Aspects of Healthcare Administration; Medical Office Procedures/Electronic Records; Internship Seminar; and the Student Internship Prep Course.
- Instruction focused on assuring that students successfully met all course outcomes and classroom objectives.
- Participated in all professional development activities and fulfillment of required administrative duties.
- Performance and function-based competencies included: accountability, relationship building, values, continued technical competence, and assessed teaching competence.
Education
MBA/HCM -
Skills
- Budget and contract management
- Personnel and operations management
- Compliance oversight and regulatory adherence
- Strategic planning and leadership
- Healthcare administration and stakeholder engagement
- Process improvement and organizational development
- Coaching, mentoring, and conflict resolution
- Crisis management and team collaboration
References
- Timothy H. Graham, J.D., LL.M., Medical Center Director, NY Harbor HCS, 347-721-5525, timothy.graham@va.gov
- JoAnn Seppelt, MSN, APRN-BC, Senior Advisor to the AUSH-PCS, Veterans’ Health Administration, 215-704-0271, JoAnn.Seppelt@va.gov
- Jason Cave, J.D., SES, Medical Center Director, VA North Texas HCS, 214-857-1112, 505-615-3108, Jason.Cave2@va.gov
Volunteer Experience
- Princeton Women’s Cultural Center: Contributing educator and event coordinator
- Stephen Minister Caseworker
- Cathedral Kitchen/Camden NJ: Volunteer
- Board of Directors: Disabled Persons Action Organization (DPAO); Finance/Audit subcommittee; Internal Review committee member
- Board of Directors: NY Jefferson County Habitat for Humanity
- NY State Jefferson/Lewis Counties Hospice Organization: Volunteer
Phone
215-823-5800, ext.205114, 267-769-5266, 315-405-5441
Leadership Spotlights
- Fellow, American College of Healthcare Executives (FACHE)
- Veterans’ Health Administration ACHE Regional Advisory Council (RAC) member
- ACHE Health Care Management Association of Central New York board member
- VA Northeast Consortium Aspiring Associate Director Program mentor
- HLTI Health Care Leadership Development Program Graduate, Class FY20A
- Department of Defense Executive Leadership Development Program Graduate
- Baptist Leadership Institute Graduate
References
References available upon request.
Timeline
Acting Associate Director
Corporal Michael J Crescenz VA Medical Center
06.2025 - Current
Assistant Medical Center Director
Corporal Michael J Crescenz VA Medical Center
01.2023 - Current
Interim Chief, Health Administration Service (HAS)
Corporal Michael J Crescenz VA Medical Center
11.2022 - 02.2024
Health Systems Specialist
VHA Healthcare Operations Center
11.2021 - 05.2022
Executive Assistant, Associate Director
Corporal Michael J Crescenz VA Medical Center
12.2019 - 11.2022
Supervisory Health System Specialist
Corporal Michael J Crescenz VA Medical Center
08.2017 - 12.2019
Adjunct Faculty
Bryant and Stratton College
12.2013 - 05.2015
Executive Officer/Supervisory Health System Specialist
US Army Dental Activity
10.2009 - 08.2017
MBA/HCM -
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