Michelle Rhoades Briggity
Springfield,IL
Summary
Proven track record in enhancing patient independence and quality of life at Help at Home, with expertise in patient care and housekeeping. Excelled in creating efficient filing systems at Davis-Leake Consulting, Inc, showcasing meticulous attention to detail and strong organizational skills. Achieved improved on-time performance in rail operations, demonstrating exceptional communication and emergency management abilities. Caring Home Health Aide with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele.
Overview
30
30
years of professional experience
Work History
Home Health Aide
Help at Home
04.2015 - 03.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Office Support Specialist
Davis-Leake Consulting, Inc
01.2012 - 02.2024
- Improved document accessibility by creating a centralized filing system that facilitated easy retrieval of important records.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
Private Secretary
Secretary of State of Illinois
01.2008 - 07.2011
- Contributed to a positive work environment by fostering collaboration between colleagues and providing administrative support as needed.
- Increased efficiency in daily operations by maintaining an organized filing system for important documents and records.
- Safeguarded sensitive information by implementing strict confidentiality measures when handling classified materials or discussions.
- Streamlined communication for the executive by promptly responding to inquiries and directing requests to appropriate departments.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Rail Road Conductor
Metra
10.1993 - 09.2005
- Improved on-time performance through effective communication with dispatchers, engineers, and other crew members.
- Assisted passengers with boarding and disembarking, ensuring a smooth and efficient travel experience.
- Delivered superior customer service by addressing passenger inquiries promptly and courteously.
- Ensured compliance with federal regulations regarding hazardous materials transportation by maintaining proper documentation and adhering to strict handling procedures.
- Implemented emergency protocols during critical situations, minimizing risk to crew members and passengers.
- Facilitated efficient yard switching operations by directing locomotive movements using hand signals or radio communication effectively.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Performed air brake and electrical connection coupling.
- Made public announcements on routes and delays.
- Checked tickets and passenger information to verify payment, destinations and special considerations.
Education
Associate of Applied Science - Legal Studies
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Housekeeping
- Vital signs monitoring
- Mobility support
- Care Plan Management
- Patient transportation
- Medication organization
- Elder Care
Timeline
Home Health Aide
Help at Home
04.2015 - 03.2024
Office Support Specialist
Davis-Leake Consulting, Inc
01.2012 - 02.2024
Private Secretary
Secretary of State of Illinois
01.2008 - 07.2011
Rail Road Conductor
Metra
10.1993 - 09.2005
Associate of Applied Science - Legal Studies
Minneapolis Community And Technical College