Michelle Rice
Bangor
Summary
Compassionate and efficient Patient Communication Specialist. Known for exceptional customer service and strong communication skills, contributing to positive patient experiences and operational efficiency in healthcare settings.
Overview
38
38
years of professional experience
Work History
Patient Communication Specialist
Penobscot Community Health Care
Bangor
05.2025 - Current
- Coordinated appointment scheduling for patients with various healthcare providers.
- Maintained accurate patient records and updated information in the system.
- Answered patient inquiries and provided necessary information about services offered.
- Handled sensitive patient information with confidentiality and professionalism.
- Assisted in scheduling patient appointments and follow up visits.
- Maintained patient confidentiality while handling sensitive data with care and discretion.
- Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Health Information Management Technician
Penobscot Community Health Care
Bangor
01.2021 - 02.2025
- Managed patient health records and ensured data accuracy.
- Processed medical documentation following HIPAA regulations and compliance standards.
- Coordinated with healthcare providers to obtain necessary patient information.
- Utilized electronic health record systems to maintain patient data integrity.
- Verified demographic information such as name, address, date of birth prior to entering into the EHR system.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Medical Transcriptionist/Editor
MaineGeneral Health Center
Waterville
03.2019 - 12.2020
- Transcribed medical reports using advanced transcription software for accurate documentation.
- Reviewed and edited transcriptions for clarity and adherence to medical terminology standards.
- Maintained patient confidentiality in compliance with HIPAA regulations during transcription processes.
- Managed workflow to prioritize urgent transcriptions while maintaining quality standards.
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Produced high-quality transcripts while meeting tight deadlines set by supervisors or clients.
Medical Transcriptionist/Editor
St Joseph Hospital/Synernet/EMMC/Alliance
Bangor
01.1990 - 02.2019
- Transcribed medical reports accurately from audio recordings.
- Reviewed documents for clarity and grammatical accuracy.
- Maintained patient confidentiality following HIPAA regulations.
- Collaborated with healthcare professionals to clarify terminology.
- Utilized transcription software for efficient document processing.
- Edited and formatted medical documents according to standards.
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Made corrections when needed to grammar, spelling, and syntax.
- Identified and corrected errors in reports which could compromise patient care.
- Efficient in transcription software and equipment to work from home.
Medical Receptionist
Robert Tomlinson, MD
Bangor
05.1988 - 01.1990
- Scheduled patient appointments and managed office calendar effectively.
- Greeted patients warmly and checked them in upon arrival.
- Answered phone calls promptly and addressed patient inquiries professionally.
- Maintained organized patient records and ensured confidentiality compliance.
- Coordinated communication between patients and medical staff efficiently.
Education
Medical Billing And Coding
Northeast Technical Institute
Bangor, ME09-2020
High School Diploma -
Bangor High School
Bangor, ME06-1984
Skills
- Patient scheduling
- Healthcare compliance
- EHR management
- Medical terminology
- Confidentiality protocols
- Customer relationship management
Timeline
Patient Communication Specialist
Penobscot Community Health Care
05.2025 - Current
Health Information Management Technician
Penobscot Community Health Care
01.2021 - 02.2025
Medical Transcriptionist/Editor
MaineGeneral Health Center
03.2019 - 12.2020
Medical Transcriptionist/Editor
St Joseph Hospital/Synernet/EMMC/Alliance
01.1990 - 02.2019
Medical Receptionist
Robert Tomlinson, MD
05.1988 - 01.1990
Medical Billing And Coding
Northeast Technical Institute
High School Diploma -
Bangor High School