Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHELLE RICH

Powhatan,VA

Summary

Positive and diligent professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 25 years of Property Management experience paired with goal-oriented and performance-minded approach. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledge of Vendor Management Tenant Retention Budget Management Skills Portfolio Oversight Preparation Oversight Property Management Lease Agreements Proficiency Tenant Improvements Tenant Relations Staff Supervision Regulatory Compliance Effective Planning Rental Pricing Strategies Bid Proposals Facility Management Rent Growth Excellent Scheduling Abilities Staff Coordination Rent Collection Property Showing Contractual Obligations Emergency Response Focused District Property Manager with background managing Tax Credit and Conventional property operations and controlling expenses. Dedicated work history monitoring and maintaining grounds and operations for 1600+ units in Virginia and North Carolina. Consistently minimized complaints by identifying and addressing issues proactively to provide safe, appealing housing options.

Overview

25
25
years of professional experience

Work History

Senior Regional Property Manager

GEM Property Management
Raleigh, NC
  • Developed rebalancing strategies to minimize risk exposures.
  • Communicated market developments, portfolio changes and annual performance information to clients.
  • Facilitated portfolio performance review and implemented new strategies.
  • Recruited, interviewed, hired and trained 10 or more employees and implemented mentoring program to promote positive feedback and engagement.
  • Adjusted portfolio exposures to compensate for market conditions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
  • Increased client satisfaction by providing tailored financial advice and timely market updates.
  • Conducted regular site visits to assess property conditions and address potential issues proactively.
  • Responded to escalated resident concerns and issues and monitored resolution.

Senior Property Manager

Thalhimer Property Management
  • Investigated and resolved any tenant complaints.
  • Attracted tenants by advertising vacancies and personally showed units to potential renters.
  • Maintained building systems by working with maintenance services and supervised repairs.
  • Established rental rates by surveying local rental rates and calculated overhead costs.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Increased tenant satisfaction by promptly addressing maintenance issues and concerns.
  • Streamlined property management processes for improved efficiency and cost savings.

Asset Manager

Excel Property Management
Raleigh, NC
07.2022 - Current
  • Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
  • Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
  • Handled terminations, performance evaluations, and staff coaching to maintain top property operations.
  • Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Identified and addressed potential safety issues and liability concerns.
  • Inspected community common areas, apartment units, and model appearance to address problems.
  • Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Enhanced tenant satisfaction by implementing efficient property management strategies.
  • Reduced vacancy rates through effective marketing and networking efforts.
  • Maximized return on investment by implementing effective asset allocation strategies.
  • Managed risk by conducting thorough due diligence and regular portfolio reviews.
  • Participated in asset analysis, appraisals, rehabilitations and sales of foreclosed properties.
  • Streamlined operations, optimizing the use of technology for tracking and reporting performance metrics.

Education

Bachelor of Arts - Political Science

Carson-Newman University
Jefferson City, TN
07.1992

Skills

  • Yardi Software
  • Rental Pricing Strategies
  • Regulatory Compliance
  • Collections Procedures
  • Tenant Screening
  • Security Deposit Refunds
  • Facility Management
  • Tenant Relations
  • Community Management
  • Professional Relationships
  • Lease Renewals
  • Property Maintenance
  • Staff Management
  • Property Inspection

Timeline

Asset Manager

Excel Property Management
07.2022 - Current

Bachelor of Arts - Political Science

Carson-Newman University

Senior Regional Property Manager

GEM Property Management

Senior Property Manager

Thalhimer Property Management
MICHELLE RICH