Michelle Richard
Saint Albans,ME
Summary
In summary, I have a variety of skills that would make me a great candidate for this position. I could do a cashier job, a food service job. i could help take care of people or do anything in the customer service field. I am great with customers and helping people has always been a passion of mine. I also spent a year doing the Volunteer Domestic Violence Hotline Advocate. I have started groups online that bring people together to further help one another in a very busy world. I have two children that are older and I certainly have the skills to help any individuals I see or speak to. I have spent the past 10 years raising my kids, but I also got my associates degree and volunteer work.
Overview
9
9
years of professional experience
Work History
Sandwich Artist
Subway
Dexter, ME
04.2022 - 08.2022
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in team-building activities to enhance working relationships.
- Increased customer satisfaction by resolving issues.
- Adhered to social distancing protocols and wore mask or face shield.
- Conducted research, gathered information from multiple sources and presented results.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked with customers to understand needs and provide excellent service.
Sandwich Artist
Subway
Pittsfield, Maine
12.2010 - 09.2011
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice and trim food.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Interpreted food order slips per shift to prepare food according to customer orders.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Cooked batches of food according to standard recipes.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Brewed coffee and tea and changed out drink station syrups.
- Operated as full-service food provider in Subway establishment by taking orders, preparing meals and collecting payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Operated large and small kitchen gadgets to prepare meats, vegetables and condiments for service.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
- Documented customer orders and conveyed special requests to kitchen staff.
- Inspected kitchen equipment and appliances 5 times per week to verify functional operation.
- Endorsed products by making recommendations and promoting specials, increasing daily sales by 15%.
Cashier/Food Artist
Kippys
St. Albans, ME
07.2009 - 07.2010
- Operated cash register to process sales transactions, handle cash and make change.
- Entered food and beverage orders into POS system.
- Suggested and described items based on guest preferences.
- Explained current promotions and new menu items.
- Resolved customer complaints independently or with aid of supervisor.
- Assisted counter staff in packing ready orders and distributing to customers.
- Operated and sanitized kitchen and food preparation equipment.
- Made change and issued receipts or tickets to customers for each transaction.
- Provided customers with information on specials and discount deals.
- Greeted over 50 customers per day and communicated effectively to obtain accurate orders.
- Counted till at beginning of shift to confirm correct starting total.
- Maintained current knowledge of pre-check and cashiering procedures.
- Packaged and labeled several products and orders for to-go counter and drive-through window.
- Compiled bank of collected revenue once predetermined amount of money had been reached.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Learned Cashier and Food Artist positions and provided backup at key times.
- Set up new sales displays each morning, evening and night.
CRMA
Skills Inc.
St. Albans, Maine
09.2004 - 03.2009
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Reported changes in patient status regarding drug therapy.
- Followed nutritional plans to prepare optimal meals.
- Administered prescribed drugs to high-volume patient caseload.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept digital records of patient details, medications, billing and other activities.
- Increased medication and medical terminology knowledge through research and continuing education.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained best-in-class standards for individualized care in 1-10-bed unit by continuously checking in with patients and families and quickly providing care.
- Checked supply availability and laid out instruments for several patient rooms.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Credit Card Sales Agent
MBNA Bank
Presque Isle, Maine
08.1999 - 12.2001
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Explained features and advantages of credit card products or services to promote sales.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Logged reports, expenses, receipts and sales documents into digital database.
Education
Associate of Arts - Psychology
University of Maine At Presque Isle
Presque Isle, ME05.2017
Skills
- Employee Training and Supervision
- Payment Processing
- Serving and Bussing
- Food Handling
- Portion Standards
- Coffee and Tea Service
- Cash Drawer Operations
- Cash Handling
- Food and Beverage Service
- Managing Orders and Deliveries
- Stocking and Replenishing
- Daily Food Preparation
- Workstation Setup and Breakdown
- Inventory Counts
- Kitchen Organization
- Cleaning and Sanitizing
- Station Setup
- Sandwich Artistry
- Taking and Preparing Orders
- Phone and Online Order Processing
- Ingredient and Food Preparation
- Customer Service
- Adaptability and Flexibility
- Food Production Processes
- Equipment Cleaning
- Food Packaging and Labeling
- Product Stocking and Rotation
- Menu Memorization
- Safe Work Practices
- Kitchen Safety Standards
- Menu Planning
- Supply Monitoring
- Dependable and Cooperative
- Equipment Troubleshooting and Maintenance
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Customer Relations
- Station Preparation
- Safe Food Handling
- Delivering Orders to Guests
- Coordinating Reservations
- Shift Work
- Temperature Monitoring
- Store Opening and Closing
- Portion Sizes
- Product Upselling
- Artist Assistance
- Health and Safety Standards
- Daily Logs
- Chopping Vegetables
- Raw Materials Handling
- Guest Satisfaction
- Willingness to Learn
- Hospitality Management
- Inventory Rotation
- Table and Dining Room Setup
- Alcohol Service
- Sales and Promotions
- Spreadsheet Software
- Weighing and Measuring
- Server Support
- Bakery Operations
- Server and Staff Support
- Team Player
- Slicer Operation
- Waste Management
- Food Running
- Training and Coaching
- Batch Cooking
- Recipe Adjustments
- Smoothie and Juice Preparation
- Preventing Food Spoilage
- Resolving Complaints
- Measurement Conversions
- Updating Seasonal Menu
- Food-Grade Sanitizers
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Suggested actionable improvements to training policies resulting in increased employee retention.
- Completed an average of 25 orders per shift.
- Recognized by management for attention to detail.
- Achieved positive commendation through effectively helping with running money to the bank from the safe
- Got my CRMA..
Affiliations
Master Sandwich Artist.
Certified Residents Medical Aid
Diamond Painting and anything to do with Music are my Hobbies.
Music is my way of expressing how I feel in any occasion, I love going to live music concerts with my kids. Diamond Painting is very skillful and takes patience which helps with stress relief.
Timeline
Sandwich Artist
Subway
04.2022 - 08.2022
Sandwich Artist
Subway
12.2010 - 09.2011
Cashier/Food Artist
Kippys
07.2009 - 07.2010
CRMA
Skills Inc.
09.2004 - 03.2009
Credit Card Sales Agent
MBNA Bank
08.1999 - 12.2001
Associate of Arts - Psychology
University of Maine At Presque Isle