Michelle Richard
Mechanicsburg,PA
Summary
To utilize my advanced customer service and knowledge in the healthcare/administrative field to deliver exceptional service within a company and succeed.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Hospitality Team Member
Motel 6 Hotel
06.2025 - Current
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
- Maintained high standards of cleanliness and organization in all guest areas, ensuring welcoming environment.
- Collaborated with housekeeping team to ensure room readiness and swift turnover.
Correspondence Processor
Insight Global LLC
04.2025 - 06.2025
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Enhanced accuracy in document processing by implementing rigorous quality control checks.
- Made sure that products were produced on time and are of good quality.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported team members in their tasks, contributing to overall team success.
Warehouse Associate
UPS - Sorting Hub Carlisle, PA
08.2024 - 11.2024
- Unload boxes, tires, packages from tractor trailers and put on conveyors for sorting and shipping.
Revenue Recovery Collection Specialist
Optum Insights – Partner of United Health Group
04.2023 - 09.2023
- Reviewed claims that did not correctly process due to incorrect data input, adjustments, improper coding
- Corrected information or updated information to correct problems according to the policy
- Verified claims information and researched reasons for denial of payment
- Used Epic billing system
- Negotiated to collect balance in full.
Customer Service Representative
The Loomis Company
02.2021 - 01.2023
- Professionally answered inbound calls from providers and/or members
- Verified claims were processed accordingly per Medicare guidelines
- Accurately escalated complex cases to appropriate departments in leadership
- Diligently researched benefits/eligibility for commercial insurance members
Personal Home Care Aide
Medstaffers – Carlisle PA
10.2016 - 08.2018
- Carefully assisted patients with mobility, toileting, bathing and personal hygiene
- Supported personal needs by handling household services, meal preparation and transportation
- Tracked conditions and behaviors, updated records and daily logs for caregivers.
Certified Collection Rep
Bureau of Account Management – Camp Hill PA
02.2009 - 10.2016
- Handled accounts in collection by complying to local, state and federal HIPPA regulations
- Swiftly reviewed documents for entry accuracy and proper coding
- Provided solutions regarding financial hardships and resolution of accounts.
- Process credit and debit card transactions, ACH payment and set monthly recurring payments.
Education
Diploma -
Cumberland Valley High School
Mechanicsburg, Pennsylvania06.1994
Skills
- Customer Service- 10 Years (2 years remote)
- Data Entry
- Medicare terminology familiarity (ICD-10, CPTs)
- Federal and government compliance trained HIPPA
- AS400/Panorama/Genesys/EPIC/Accurant/SAP
- Procurement
- Reliability and punctuality
- Housekeeping standards
- Problem-solving skills
- Phone and email etiquette
- Administrative skills
- Switchboard operation
- Organizational skills
- Verbal and written communication
- Conflict resolution
Timeline
Hospitality Team Member
Motel 6 Hotel
06.2025 - Current
Correspondence Processor
Insight Global LLC
04.2025 - 06.2025
Warehouse Associate
UPS - Sorting Hub Carlisle, PA
08.2024 - 11.2024
Revenue Recovery Collection Specialist
Optum Insights – Partner of United Health Group
04.2023 - 09.2023
Customer Service Representative
The Loomis Company
02.2021 - 01.2023
Personal Home Care Aide
Medstaffers – Carlisle PA
10.2016 - 08.2018
Certified Collection Rep
Bureau of Account Management – Camp Hill PA
02.2009 - 10.2016
Diploma -
Cumberland Valley High School
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