Michelle Richardson
CRYSTAL SPRINGS
Summary
Dynamic customer service professional with extensive experience at TeleDirect, recognized for resolving conflicts with empathy and enhancing customer loyalty. Proficient in CRM and data entry, I consistently exceeded performance metrics while fostering strong relationships through active listening and critical thinking. Committed to delivering exceptional service and driving customer satisfaction.
Overview
20
20
years of professional experience
Work History
Remote Customer Service Representative
TeleDirect
03.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Owner/Operator
Lone Star Avionics
06.2003 - 01.2018
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Consulted with customers to assess needs and propose optimal solutions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
Education
High School Diploma -
RL Paschal High School
Fort Worth, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Customer relations
- Computer proficiency
- Live chat support
- Customer relationship management (CRM)
- Positive attitude with great soft skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Remote Customer Service Representative
TeleDirect
03.2020 - 04.2023
Owner/Operator
Lone Star Avionics
06.2003 - 01.2018
High School Diploma -
RL Paschal High School
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