M R

Interpret clinical guideline criteria, and review coverage determination for prior authorization cases in a fast paced environment. Consult physicians with questions regarding patient therapies, or diagnosis. Consult with pharmacy technicians, and physicians regarding use of medications and advise of appropriate formulary alternatives when requested. Perform all duties and functions in compliance with state and federal pharmacy laws and regulations.

• Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Established and maintained effective communication with staff, and physicians to promote high quality patient care.
• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Communicated regularly with physicians, nurses, and insurance companies.
• Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
• Recommended OTC devices or medication options to help mitigate individual symptoms.

• Handling calls from prescribers and patients in a quick manner, most of them in under a 2 minute timeframe.
• Entered prescription orders into database.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, drug interactions, contraindications and explained proper administration.
• Provided excellent customer service to our patients and prescribers in various states.
• Assisting in Medication Therapy Management calls to deliver Comprehensive Medication Review (CMRs) to reinforce patient understanding of their medications and ensure coordination of care.
  

• Dispensing high cost medications for conditions such as: cancer, hepatitis C, multiple sclerosis, rheumatoid arthritis, psoriasis, growth hormone or enzyme insufficiencies, among others. Responsible for receiving and processing prescriptions, verifying drug interactions, counseling patients on proper use of their medications and side effects management.
• Actively participate in REMS programs, clinical patient monitoring programs.
• Supervised the fulfillment area, and directed morning huddles.

• Handling calls from prescribers and patients in a fast paced environment.
• Consulting with physicians to fill prescriptions, and review medication lists.
• Entered prescription orders into database.
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, contraindications and explained proper administration.
• Provided excellent customer service to our patients and prescribers in various states.

• Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
• Communicated regularly with physicians, nurses, and insurance companies.
• Recommended OTC devices or medication options to help mitigate individual symptoms.
• Assessed correct identity, strength and purity of medications when filling prescriptions.
• Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
• Maintained state and federal records of controlled substances.
• Regularly stocked shelves, rotated stock and checked for expired medications.
• Correctly completed pharmacy daily and weekly reports.

• Used pharmacy software to enter prescription and insurance information.
• Prepared packaging and labels for prescriptions.
• Provided friendly customer service at drop-off and pick-up counters.
• Assisted pharmacist in final review of filled prescriptions.
• Monitored inventory levels and notified pharmacist of items requiring reorder.