Michelle Richmond
Bridgeton,NJ
Summary
With a proven track record at Inspira Medical Center Vineland, I excel in department management and staff leadership, significantly enhancing patient care quality. Skilled in emergency response and staff supervision, my strategic policy development and motivational skills have fostered a high-performance culture, achieving notable improvements in patient satisfaction and care delivery.
Overview
16
16
years of professional experience
Work History
Nurse Manager
Inspira Medical Center Vineland
Vineland, NJ
12.2021 - 01.2025
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Ensured compliance with regulatory requirements such as HIPAA and OSHA.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Promoted a positive work environment through effective communication with staff members.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Evaluated performance of individual nurses against established standards.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Provided guidance to staff on patient care, clinical practice, and professional development.
- Coordinated interdisciplinary team meetings to review patient progress and plan care strategies.
- Developed and implemented nursing policies and procedures.
- Conducted regular meetings with staff to discuss concerns or issues related to nursing practices.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Facilitated communication between physicians, nurses, support services personnel.
- Assisted with budgeting process by forecasting staffing needs and supplies.
- Investigated incidents or complaints from patients or their families.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Resolved conflicts between staff members in an efficient manner.
- Provided emotional support to patients and their families during difficult times.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Received and investigated complaints from families, patients and clinical staff, devising solutions to multifaceted challenges.
- Performed personnel interviewing, hiring, disciplinary actions and dismissals.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Managed the scheduling of personnel assignments based on patient acuity levels.
- Addressed disciplinary issues among staff in accordance with organizational policy.
- Reviewed patient charts for accuracy and completeness of documentation.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Maintained accurate records of employee attendance, sick leave requests, vacation time.
- Completed routine maintenance and repair.
- Managed household errands and other essential duties.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Assistant Nurse Manager
Inspira Medical Center Vineland
Vineland, NJ
09.2021 - 12.2021
- Explained policies, procedures and services to patients.
- Implemented strategies for improving patient satisfaction scores.
- Resolved conflicts between staff members or between staff members and patients and families in a professional manner.
- Mentored new employees through orientation programs.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Improved patient outcomes through peer groups and facilitating continuing education.
- Monitored and documented patient care to oversee employee and patient safety, hygiene, and protection.
- Assessed effectiveness of patient interventions to maintain quality care.
- Kept close eye on department operations to maintain coverage of needs.
- Provided leadership and direction to nursing staff, ensuring quality patient care.
- Participated in quality improvement initiatives.
- Evaluated and resolved potential patient safety issues with consideration to age and disability.
- Reviewed medical charts for accuracy and completeness according to established standards.
- Communicated with patients with compassion while keeping medical information private.
- Supported Nurse Manager with employee development and care quality management.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Registered Nurse, Endoscopy
Inspira Medical Center Vineland
Vineland, NJ
08.2018 - 09.2021
- Monitored anesthesia during endoscopic procedures while assessing vital signs of the patient.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Identified potential risks associated with certain types of endoscopies and took preventative measures accordingly.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Ensured compliance with hospital policies regarding infection control practices before, during and after endoscopic procedures.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Provided care to patients with a variety of gastrointestinal issues including ulcers, GERD, IBD and colorectal cancer.
- Educated families about endoscopic procedures and treatments available to their loved ones.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Advised physicians on appropriate use of endoscopy equipment for optimal results.
- Provided emotional support to patients and their families during difficult times.
- Maintained accurate records of all endoscopic procedures performed along with any complications that may have occurred during the process.
- Performed endoscopic procedures such as gastroscopy, colonoscopy, sigmoidoscopy, ERCP and other therapeutic interventions.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Utilized specialized tools such as forceps or snares to remove tissue samples or lesions from within the body cavity safely.
- Instructed patients on proper nutrition prior to undergoing an endoscopic procedure.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Assessed patient condition, ordered laboratory tests, monitored vital signs, and documented changes in patients' conditions.
- Communicated effectively with both medical staff members as well as family members involved in the care of a particular patient.
- Managed emergency situations quickly and efficiently ensuring positive outcomes for the patient.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
Critical Care Registered Nurse
Millville Rescue Squad
Millville, NJ
09.2010 - 08.2018
- Advocated for patients, ensuring their needs and preferences were communicated to the healthcare team.
- Administered care to patients suffering from catastrophic traumatic injuries.
- Provided emotional support to families during difficult situations involving critical illness or end-of-life care decisions.
- Detected emerging problems by monitoring patients' behavior, vital signs and fluid intake and output.
- Administered emergency resuscitative measures when necessary according to advanced cardiac life support protocols.
- Maintained accurate records of patient assessments, treatments provided, medication administration times and dosages prescribed by physicians.
- Utilized a wide range of medical equipment, including ventilators and intravenous (IV) pumps, to support patient care.
- Prioritized patient care assignments based on patient conditions to achieve optimal outcomes.
- Supervised cardiac monitors, mechanical ventilators and alarms and oxygen delivery devices.
- Provided direct care in surgical, cardiac and neurological critical care units.
- Administered medications and treatments as prescribed, ensuring compliance with healthcare protocols.
- Provided comprehensive care to critically ill patients, including those with complex medical and surgical conditions.
- Kept track of patients' changing pain levels and proactively worked to minimize excess pain or discomfort.
- Assisted with intubation procedures when needed using appropriate equipment and techniques.
- Performed emergency medical procedures, such as advanced cardiac life support (ACLS), when necessary.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Treated patients with broad range of acute, life-threatening diagnoses.
- Provided direct nursing care to critically ill patients in accordance with established policies, procedures, and standards of practice.
- Collaborated with other healthcare team members regarding treatment plans for each patient served.
- Managed the care of patients on mechanical ventilation, optimizing respiratory function and monitoring for complications.
- Facilitated communication between patients, families, and healthcare professionals.
- Maintained detailed patient records, documenting care provided and patient progress.
- Assessed patients, documented observations and reviewed patient charts to determine care needs.
- Checked on patients regularly to track progress with treatments, changes in symptoms and need for emergency interventions.
- Monitored patient vital signs, assessing and responding to changes in patient conditions promptly.
- Performed medical treatments such as administering medications, intravenous fluids, and blood transfusions.
- Ensured strict compliance with infection control protocols to protect patients, staff, and visitors.
- Conducted thorough patient assessments to identify healthcare needs and potential complications.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Identified changes in patient conditions and reported them to the supervising physician immediately.
- Identified abnormal and critical respiratory patterns through direct pulmonary assessments.
- Managed the administration of blood products and monitored patients for adverse reactions.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Implemented advanced life support techniques and interventions during emergency situations to stabilize patients.
- Monitored vital signs including heart rate, respiratory rate, temperature, and blood pressure.
- Managed PA catheters and arterials, vasoactive drug administration and titration, thrombolytic therapy, dysrhythmia interpretation, and chest tube management.
- Operated and monitored life support systems and medical devices specific to the critical care setting.
Emergency Room Registered Nurse
Inspira Medical Center Vineland
Vineland, NJ
06.2009 - 08.2018
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Collaborated with multidisciplinary teams to ensure optimal patient outcomes.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Delivered compassionate end-of-life care when needed according to established hospice guidelines.
- Ensured compliance with all hospital policies, procedures, standards, and regulations.
- Responded quickly to codes and coordinated efficient and skilled care.
- Upheld patient safety standards by preventing unauthorized access or incorrect dosage administration.
- Educated families about their loved ones' conditions and provided emotional support.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
- Advocated for patient rights and ethical treatment, ensuring respect and dignity in patient care.
- Facilitated seamless transfer of patients to other units or facilities, ensuring continuity of care.
- Answered patient questions and provided take-home materials for further information.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Operated and maintained emergency department equipment, performing regular checks for functionality and safety.
- Maintained accurate records of patient care services rendered utilizing the electronic medical record system.
- Monitored vital signs and other indicators of patient health status.
- Reviewed laboratory results promptly for accuracy and followed up on abnormal findings with physicians.
- Treated patients by administering various types of medications and therapies.
- Identified potential risks or complications during treatment processes and took appropriate corrective action.
- Utilized advanced cardiac life support (ACLS) and basic life support (BLS) techniques during critical situations.
- Assisted in training new staff members on proper nursing protocols for emergency room operations.
- Trained other nurses on patient care and daily tasks, supporting growth and professional development.
- Led debriefing sessions following major incidents, contributing to an environment of continuous learning and improvement.
- Observed nurse administration of oral, intramuscular, and IV medications to patients as prescribed, monitoring responses for adverse reactions.
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
- Educated patients and families on disease management, prevention, and healthy lifestyle choices.
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Performed comprehensive assessments of patients presenting with a wide range of acute conditions in a high-volume emergency department.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Administered critical IV medications to stabilize patients for assessment and treatment.
- Provided emergency care to critically ill patients in a timely manner.
- Cared for patients experiencing acute traumas, including cardiac arrests, strokes and gunshot wounds.
- Prepared medical equipment and tools to aid physician during examination and treatment of patients.
- Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
- Managed patient triage, prioritizing care based on severity of condition and available resources.
- Documented all patient interactions, assessments, and interventions in electronic health records with accuracy.
- Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Administered medications and treatments per physician orders.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Triaged and treated high-volume caseload in busy emergency room setting.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
- Provided emotional support to patients and their families during difficult times.
- Monitored patient vital signs and symptoms, responding rapidly to changes in condition and initiating appropriate interventions.
- Maintained inventory of medical supplies and medications, ensuring availability for emergency situations.
- Provided emotional support and guidance to patients and their families.
- Implemented infection control measures to prevent the spread of contagious diseases within the emergency department.
- Performed triage, prioritizing treatment of incoming patients based on acuity level.
- Assisted in the preparation of trauma victims for transfer or discharge from the hospital.
- Provided emotional support and guidance to patients and families during stressful situations.
- Facilitated communication between physicians, nurses, technicians, therapists, social workers, family members and other healthcare providers.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Supported criminal inquiries by reporting injuries and completing evidence collection kits.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Coordinated discharge planning to ensure continuity of care post-hospitalization.
- Managed intravenous lines, wound dressings, catheters, and other medical devices.
- Provided emotional support for patients during stressful times.
- Maintained open and clear communication with physicians to coordinate effective patient care.
- Administered medications, treatments, and vaccines as prescribed, adhering to strict safety protocols.
- Monitored patient conditions to identify concerning changes and mitigate symptoms.
- Assisted in minor surgical procedures and provided post-operative care, ensuring optimal patient outcomes.
- Provided education to patients regarding disease prevention and home care instructions.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Responded quickly to life-threatening situations while maintaining composure under pressure.
Education
Bachelor of Science - Nursing
Capella University
Minneapolis, MN05-2019
Associate of Science - Nursing
Cumberland County College
Vineland, NJ05-2009
Skills
- Department management
- Patient education and advocacy
- Coverage planning
- Nursing assignments
- Care delivery
- Motivational skills
- Task delegation
- Policy development
- Performance improvement
- Staff assignments
- Strong clinical judgment
- Quality improvement
- Patient care
- Staff leadership
- Emergency response
- Staff supervision
Timeline
Nurse Manager
Inspira Medical Center Vineland
12.2021 - 01.2025
Assistant Nurse Manager
Inspira Medical Center Vineland
09.2021 - 12.2021
Registered Nurse, Endoscopy
Inspira Medical Center Vineland
08.2018 - 09.2021
Critical Care Registered Nurse
Millville Rescue Squad
09.2010 - 08.2018
Emergency Room Registered Nurse
Inspira Medical Center Vineland
06.2009 - 08.2018
Bachelor of Science - Nursing
Capella University
Associate of Science - Nursing
Cumberland County College
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