Michelle Richter

Bakery Cake Decorator/Bakery Manager

King Soopers

Fort Collins, CO

08.2010 - 05.2019

Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
Organized supplies to ensure efficient workflow during cake decorating process.
Formulated designs based on customer specifications.
Troubleshot any issues that arose during the cake decorating process.
Assisted customers in selecting appropriate cake designs for their events.
Followed safety protocols while using sharp utensils such as knives or spatulas.
Frosted finished cakes evenly and smoothly using various techniques.
Kept up with industry trends regarding new flavor combinations and design ideas.
Cleaned work area after completing each project for sanitation purposes.
Decorated cakes for special occasions, showers, birthdays and christenings.
Answered phone calls, put in orders and handled customer disputes or complaints.
Used photo cake software to create specialty birthday and anniversary cakes.
Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Conducted performance evaluations for staff, identifying areas for improvement and providing constructive feedback.
Implemented marketing and promotional strategies to increase brand awareness and drive sales.
Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
Coordinated bakery production schedule to efficiently meet customer demands and special orders.
Oversaw inventory management, including ordering supplies and managing stock levels to meet production needs.
Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
Delegated work to staff, setting priorities and goals.
Directed and supervised staff performance.