Michelle Rickteroff
Line Cook
Anchorage,Alaska
Summary
Objective: To obtain a full-time position with an established company. Diligent line cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to meeting every preparation and service need.
Overview
1
1
Certification
2
2
years of post-secondary education
24
24
years of professional experience
Work History
Line Cook
Dimond Center Hotel Old Cannery Bar
Anchorage, Alaska
06.2017 - 03.2020
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Checked each food item for freshness and provided feedback to hotel GM for removal.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Trained, managed and guided 6 line cooks, improving overall performance and productivity 70%.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Managed relationships with 3 vendors by negotiating prices of ingredients and equipment, resulting in 30% savings on budget.
Delivery Driver/ Waitress
Fudo Chinese Restaurant
Anchorage, AK
08.2001 - 10.2015
- Deliver food to customers all over Anchorage and Fort Richardson Army Base in timely manner.
- Happily greet and seat all customers.
- Take orders and serve drinks and food.
- If short staffed would clean the restrooms and help with the dishes.
- Handle the money or checks or credit cards.
- I also paid personal and restaurant bills for the owner.
- Keep a list of inventory, and shop at Costco for food or supplies.
- I sometimes was a personal assistant for the owner and took family members to doctor appointments and picked up kids from school.
- Verified over 20-30 daily deliveries to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
Meal-Site Manager
Salvation Army
Anchorage, AK
08.2008 - 06.2013
- Older Alaskan Program, Prep beverages, coffee, tea, juice.
- Set up tables with silverware and napkins.
- Prep documentation for the client's signature.
- Prep the hot steam food warmer for the food.
- Prep for a delivery driver for the daily hot lunch and milk.
- Take temperatures of all foods from when it arrives, also when served.
- Keep records for headquarters of the numbers of daily clients.
- Greet and help all Elder clients with their jackets or sitting down if they are disabled.
- Dish and serve clients with meals.
- Make any announcements if and when headquarters sends newsletters for future events or special guest speakers.
- Clean up the kitchen and dining room.
- Sanitizing everything the way the Health Department trained me.
- Check and return any messages from the phone.
- Call in client headcount for the next lunch day.
- I also managed and trained other employees to do this job as well.
Telephone Interviewer
Craciun Research Group
Anchorage, AK
04.2008 - 08.2010
- Assist with preparing a survey for research.
- May perform publication activities, laboratory analysis, quality control, or data management.
- Normally these individuals work under the direct supervision of a social scientist and assist in those activities which are more routine.
- This includes supervisor review, quota control database edits, roster entries, validations, and confirmations.
- Prepare for Focus groups that include office prep, food prep, hostess prep, clean-up staff, contact new clients, fill seats, and call and remind the participant of time and place.
- Talking with clients on the telephone and typing in all survey questions in a timely manner.
- Assisted with project planning and execution of research.
- Recruited and screened up to 1000 potential participants in an 8 hour shift.
- Observed participants and recorded results.
- Conducted interviews with participants to assess eligibility.
Education
Workplace Credential, UAA - Health Information Technology
University Of Alaska Anchorage
Anchorage, AK 08.2014 - 06.2015
No Degree - Customer Service Management
Alaska Housing JUMPSTART Program
Anchorage, AK 09.2015 - 10.2015
GED -
Nine Star
Anchorage, AK 03.2014 - 05.2015
Skills
Able to check to ensure that appropriate changes were made to resolve customer's problemsAble to keep records of customer interactions or transactions, recording details of inquiries, complaints, orComments, as well as actions takenAble to resolve customers' service or billing complaints by performing activities such as exchangingMerchandise, refunding money, or adjusting billsExperience completing contract forms, prepare change of address records, or issue service discontinuanceOrders, using computersAble to contact customers to respond to inquiries or to notify them of claim investigation results or anyPlanned adjustmentsArmyBillingBookCouncilCPRCreditClientsClientCustomer ServiceData managementDatabaseDelivery IDeliveryFocusFormsMathMS ExcelMoneyMS OfficeOfficePowerPointMS WindowsWindowsMS WordQualityControlRecordingResearchSupervisionSupervisorTelephonePhoneAnswer phonesTyping
Food rotation
Portioning
Menu planning
Food spoilage prevention
Kitchen sanitation
Certification
Food Handlers Card
Timeline
Line Cook
Dimond Center Hotel Old Cannery Bar
06.2017 - 03.2020
No Degree - Customer Service Management
Alaska Housing JUMPSTART Program
09.2015 - 10.2015
Workplace Credential, UAA - Health Information Technology
University Of Alaska Anchorage
08.2014 - 06.2015
GED -
Nine Star
03.2014 - 05.2015
Meal-Site Manager
Salvation Army
08.2008 - 06.2013
Telephone Interviewer
Craciun Research Group
04.2008 - 08.2010
Delivery Driver/ Waitress
Fudo Chinese Restaurant
08.2001 - 10.2015