Michelle Riggan
Kittrell,NC
Summary
Patient-oriented Nurse with 25 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Critical Care, Emergency, and perioperative specialties..
Overview
26
26
years of professional experience
1
1
Certification
Work History
Nursing House Supervisor
UNC Health Care
Chapel Hill, NC
07.2024 - Current
- Supervised nursing staff to ensure compliance with hospital policies and best practices.
- Mediated conflict resolution among nursing staff, fostering a positive work environment.
- Managed staffing schedules to optimize resource allocation and maintain adequate coverage across shifts.
- Served as a liaison between hospital administration and nursing staff, advocating for improvements that positively impacted patient care delivery.
- Streamlined communication between departments for better patient care and timely treatment.
- Responsible for house wide leadership representation.
- Responsible for attending all emergencies throughout the hospital including Code Blues, Rapid Responses, Code Medics, Red Traumas just to name a few.
- Responsible for assisting with oversight of patient flow/bed management, as well as hospital wide staffing for both Chapel Hill main campus and Hillsborough campus.
Infusion Registered Nurse
Drip Hydration
Raleigh, NC
01.2020 - Current
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
Clinical Administrator
Wake Medical Health And Hospitals
Raleigh, NC
12.2023 - 07.2024
- The Clinical Administrator oversees continuity and maintenance of services throughout the WakeMed system; All Clinical Administrators provide coverage on all campuses. WakeMed Raleigh Campus is a tertiary healthcare organization and level one trauma center with 567 licensed acute care beds and 103 licensed Rehab beds; virtual oversight is provided for Garner Healthplex. Wake Med Cary Campus accommodates 218 acute licensed acute care beds; virtual oversight is provided for Apex Healthplex. WakeMed North Hospital accommodates 61 acute care beds; virtual oversight is provided for Brier Creek Healthplex. The Clinical Administrator acts as the chief administrative person on site after normal business hours and is responsible for developing and implementing strategies to assist with day to day capacity issues. Responsible for problem identification and solution through accessing the appropriate resources. The Clinical Administrator understands the needs of the organization and supports the mission, values, and management of patient care services.
- Serves as the chief administrative representative outside normal business hours. Acts as the key subject matter expert for the health system (with direct reporting structure to the CNO). Works collaboratively with all levels of nursing, interdisciplinary teams, executive staff and other key stakeholders during regular business hours.
- Facilitates patients and their flow through WakeMed facilities, ensures timely movement from outpatient areas to assigned beds.
- Assesses key quality measures and metrics to ensure maintenance of nursing quality, and that practices remain in accordance with nursing standards of care.
Perioperative Registered Nurse
UNC Rex Healthcare
Raleigh, NC
07.2022 - 01.2024
- Admitted, assessed and prepared inpatient, as well as ambulatory care patients for surgery in accordance with surgery center policies and individual patient needs.
- Planned, executed, directed and evaluated nursing care given to surgical patient through perioperative experience to promote highest quality and patient safety.
- Involved patient and support person in decisions affecting perioperative plan of care and rehabilitation process and evaluated patient progress toward attaining outcomes.
- Supplied education regarding nutrition, medication, pain and wound management and expected response to operative or invasive procedure and assessed knowledge level of patient or designated support person.
- Admitted, assessed and prepared ambulatory care patients for surgery in accordance with surgery center policies and individual patient needs.
- Assisted with or initiated emergency measures for sudden adverse development in patients with cardiac arrest, respiratory distress and shock.
- Provided compassionate, individualized care for each patient while in operating room.
- Evaluated patient's level of pain, implementing effective medications and pain management techniques.
Critical Care, ER & PACU Registered Nurse Traveler
Aya Healthcare
RDU Area
09.2021 - 07.2022
- Demonstrated excellent communication skills in working with hospital staff, patients, and families.
- Helped families understand treatment options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
Registered Nurse, PACU
Duke Health
Raleigh, NC
02.2020 - 08.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
Critical Care and ER Float Pool Registered Nurse
UNC Health Care
Chapel Hill, NC
05.2017 - 02.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
Heart & Vascular Stress Testing Registered Nurse
UNC Health Care
Raleigh, NC
05.2018 - 01.2020
- Collaborated with the Nuclear Stress Technician to conduct the cardiovascular stress test either by medication or treadmill.
- Obtained PIV access for the Nuclear Stress Technician in order to administer medications needed for the test.
- Obtained initial baseline, as well as continuous EKG reading and interpretation.
- Gained expert knowledge base on interpretations of EKG readings and how to properly respond if abnormal findings.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
Emergency Room Registered Nurse
Duke LifePoint
Henderson, NC
06.2017 - 05.2018
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Monitored patient reactions after administering medications and IV therapies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Evaluated patient histories, complaints, and current symptoms.
Clinical Nurse Educator/Supervisor
Wake Medical Health And Hospitals
Raleigh, NC
09.2014 - 05.2017
- Clinical Nurse Educator/Supervisor dual role responsible for approximately 125 team members including nurses, technicians and HUC's.
- Responsible for interviewing staff members, staff yearly reviews, 1:1 counseling for disciplinary actions per hospital policy.
- Responsible for assuring safe staffing for eachshift and would also staff when needed, providing direct patient care.
- Responsible for all staff education, including SIMS lab, EPIC superuser, yearly educational hands on check off's.
- Responsible for payroll and approving time cards.
- Responsible for alternating lead for staff meetings, in addition to attending daily bed control, and hospital-wide meetings.
NICU Registered Nurse and Clinical Administrator
Duke Health System
Durham, NC
07.2007 - 08.2014
- Assessed, evaluated, and cared for neonate and pediatric patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Dual role as Clinical Nurse Team Lead in the NICU/Mother Baby as well as Clinical Administrator for the hospital.
- Clinical Team Lead Role required responsibility of staff members for day to day operations. Responsible for interviewing new staff members, payroll, leading staff meetings, hospital wide meetings, staff education and rotation of leadership call.
- Clinical Administrator role required responsibility for the entire operations of the hospital including staffing, bedflow management, transfer and admissions to and from other hospitals. Also responsible for responding to all codes and providing active assistance.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management.
- Worked 1:1 with new mothers to assist with breastfeeding, lactation certified.
- Obtained PIV on newborns, obtained blood samples when needed, as well as provided training to other staff members on techniques for success.
- Administered medications via oral, IV, NG tubes, and IM injections, as well as monitored for responses.
- Provided education to staff members on yearly 1:1 hands on education, including codes.
Critical Care Registered Nurse
Duke Lifepoint Maria Parham Health
Henderson, NC
05.2005 - 06.2007
- Coordinated with healthcare staff from various disciplines to devise, carry out, and manage personalized care plans to benefit patient health and recovery.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Worked well in a team setting, providing support and guidance.
- Oversaw various aspects of telemetry by administering vasoactive drugs, titration, thrombolytic therapy, dysrhythmia interpretation, and chest tubes.
Critical Care and ER Registered Nurse
Granville Medical Center
Oxford, NC
05.2000 - 05.2005
- Planned, prioritized and provided nursing care by applying advanced specialty clinical nursing knowledge and skills to support comfort and safety of patients and families.
- Observed and recorded signs, symptoms, behaviors and physiological status of patient.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Monitored patient reactions after administering medications and IV therapies.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL02-2012
Associate of Science - Nursing
Vance-Granville Community College
Henderson, NC05-2003
Skills
- Direct Patient Care
- Critical Thinking
- Medication Administration
- Preoperative Planning
- Emergency Response
- Anesthesia Monitoring
- Postoperative Care
- Advanced Lifesaving Procedures
- Trauma Recovery
- Patient Condition Monitoring
- Clinical Leadership
Accomplishments
Winner of the Duke Friends of Nursing Award
Certification
- ACLS
- PALS
- BLS
- CMSRN
Timeline
Nursing House Supervisor
UNC Health Care
07.2024 - Current
Clinical Administrator
Wake Medical Health And Hospitals
12.2023 - 07.2024
Perioperative Registered Nurse
UNC Rex Healthcare
07.2022 - 01.2024
Critical Care, ER & PACU Registered Nurse Traveler
Aya Healthcare
09.2021 - 07.2022
Registered Nurse, PACU
Duke Health
02.2020 - 08.2021
Infusion Registered Nurse
Drip Hydration
01.2020 - Current
Heart & Vascular Stress Testing Registered Nurse
UNC Health Care
05.2018 - 01.2020
Emergency Room Registered Nurse
Duke LifePoint
06.2017 - 05.2018
Critical Care and ER Float Pool Registered Nurse
UNC Health Care
05.2017 - 02.2020
Clinical Nurse Educator/Supervisor
Wake Medical Health And Hospitals
09.2014 - 05.2017
NICU Registered Nurse and Clinical Administrator
Duke Health System
07.2007 - 08.2014
Critical Care Registered Nurse
Duke Lifepoint Maria Parham Health
05.2005 - 06.2007
Critical Care and ER Registered Nurse
Granville Medical Center
05.2000 - 05.2005
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Vance-Granville Community College