Michelle Rios
Autism Learning Partners
Murrieta,CA
12
years of professional experience
Psychology graduate with experience supporting students in school settings through behavior support, classroom collaboration, and effective communication. Dedicated to creating a positive and supportive learning environment.
Work History
Behavior Technician
1 Year 7 Months- Implement individualized behavior intervention plans to help children develop communication, social, and adaptive skills in home and school settings.
- Use evidence-based behavior intervention techniques to reinforce positive behaviors and support clients' developmental goals.
- Communicate with supervisors, families and teachers to share progress, address concerns, and support client goals.
- Collect and document client data to monitor progress and inform behavior and learning strategies.
Senior Client Success Specialist
4 Years- Communicated clearly and professionally with clients by phone and email, providing explanations to ensure clarity and understanding.
- Created and maintained knowledge base articles, FAQs, and support documentation to provide users with clear, accessible resources.
- Demonstrated patience, active listening, and problem-solving skills to address client questions and concerns.
Registered Behavior Technician
1 Year- Implemented individualized ABA therapy plans to support communication, social skills, behavior, and emotional regulation in children with diverse needs.
- Collected and documented client progress data to evaluate intervention effectiveness and guide treatment decisions.
- Communicated with supervisors, families, and teachers to share updates, address concerns, and promote consistency across environments.
- Applied behavior modification techniques and positive reinforcement strategies to increase independence, skill acquisition, and appropriate behaviors.
Customer Service Representative
1 Year- Resolved customer inquiries by actively listening and providing effective solutions.
- Documented customer interactions, issues, and resolutions to inform future service improvements.
Customer Service Representative
1 Year- Addressed customer issues during initial interactions, minimizing escalations and enhancing overall satisfaction.
- Documented customer interactions and updates to ensure accurate follow-up.
Education
Bachelor's - Psychology
Skills
Classroom Support
Behavior Management
Communication
Collaboration
Student Engagement
Organization
Documentation
Adaptability
Languages
English (Fluent)
Spanish (Fluent)
Timeline
Behavior Technician
Autism Learning Partners
01.2025 - CurrentRead More
Senior Client Success Specialist
Verse.ai
01.2019 - 01.2023Read More
Registered Behavior Technician
Xcite Steps
01.2018 - 01.2019Read More
Customer Service Representative
Gazelle
01.2017 - 01.2018Read More
Customer Service Representative
Great Call
01.2015 - 01.2016Read More
California State University of San Marcos
Bachelor's from Psychology
Read More