Michelle Rivera
Winston-Salem,NC
Summary
Collaborative sales leader with 7 years of stellar retail experience, focused on maximizing guest engagement and satisfaction. Forward-thinking and innovative with motivational communication style and upbeat nature. Excellent foundation of adhering to brand vision and creating a welcoming experience to showcase products and promote sales.
Overview
26
26
years of professional experience
Work History
Sales Associate
JCrew
11.2016 - Current
- Provide service that is customer-centric and promotes the values and culture of JCrew.
- Mentor team members to enhance professional development in the workplace.
- Exhibit future-focused behavior to support staff and provide efficient service.
- Enhance team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Resolved customer concerns with patience and understanding, restoring customer confidence.
- Provide exceptional customer service, assisting customers with product selection, fitting, and checkout processes, contributing to a positive shopping experience.
- Partner with store leadership to ensure displays are visually appealing and aligned with current promotions and brand standards.
Licensed Practical Nurse
Novant Health, Forsyth Medical Center
10.2007 - 10.2008
- Assessed integrity of the auditory system by performing auditory brainstem audiometry.
- Supported parents in navigating the referral process for further evaluation as necessary to facilitate seamless transitions of care.
- Coordinated with nursing staff to arrange a timely screening for each newborn, minimizing disruptions to workflow of the hospital unit.
Practice Manager
LaserHaus
07.1998 - 09.2003
- Oversaw daily operations of cosmetic practice, ensuring smooth functioning and exceptional patient experience.
- Collaborated with medical staff to coordinate patient consultations, treatments, and follow-up care, ensuring seamless workflow and patient satisfaction.
- Addressed patient inquiries, concerns, and complaints in a timely and empathetic manner, resolving issues to uphold the practice's reputation for exceptional customer service.
Education
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
Greensboro, NC05.2026
Skills
Product Knowledge
Merchandising
Adaptability
Proactive Conflict Resolution
Customer Service Excellence
Sales & Upselling Techniques
Timeline
Sales Associate
JCrew
11.2016 - Current
Licensed Practical Nurse
Novant Health, Forsyth Medical Center
10.2007 - 10.2008
Practice Manager
LaserHaus
07.1998 - 09.2003
Bachelor of Science - Business Administration
University of North Carolina At Greensboro
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