Dynamic and results-driven individual with expertise in program planning, prioritization, and execution within the DoD. Proven ability to develop and communicate complex policies, procedures, and program management tools to diverse audiences, ensuring alignment with organizational goals and compliance with federal, state, and local regulations. Skilled in providing actionable analysis, guidance, and recommendations to drive infrastructure project success, budget formulation, and funding activities. Adept at fostering collaborative relationships, resolving conflicts, and leading cross-functional teams to address complex challenges and implement innovative solutions. Known for leveraging strategic insights to evaluate program requirements, address capability gaps, and recommend prioritized actions to enhance organizational performance and operational excellence. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Michelle Rivera
Logistical and Medical Management
San Antonio,TX
Summary
Overview
18
years of professional experience
1
Certification
Work History
Agency for People with Disabilities
Personal Care Provider | (Hybrid)
11.2016 - Current
Job overview
- Empowered individuals with disabilities through personalized care, enhancing their daily living activities and promoting independence.
- Analyze requirements, set priorities and schedules, negotiate data exchanges, standardize processes, evaluate alternative approaches, and initiate new or corrective action.
- Communicate effectively within the organization, resolve conflicts promptly, and build strong internal and external relationships. Participate in cross-functional teams to solve complex problems and foster support for organizational goals.
- Coordinated seamlessly with multidisciplinary teams to deliver comprehensive clinical services, ensuring holistic patient care.
- Hours per week: 40
Trussway Manufacturing
Scheduler/Design Coordinator
08.2015 - 09.2016
Job overview
- Conducted research to gather and analyze data for program planning and evaluation and created reports for presentation to senior management. Worked closely with cross-functional teams to ensure timely and successful completion of program objectives.
- Provided administrative support to the program manager. Managed administrative tasks such as scheduling meetings, preparing meeting agendas and minutes, and managing program documentation.
- Maintained program records and databases and ensured that they were accurate and up to date. Supported program staff with various administrative tasks, such as preparing reports, coordinating travel, and processing expenses.
- Hours per week: 40
The Doctor’s Office
Medical Assistant
10.2011 - 06.2012
Job overview
- Conducted comprehensive patient assessments, including vital signs and EKGs, ensuring accurate data collection for informed medical decisions.
- Streamlined front office operations, managing phone communications and appointment scheduling to enhance patient experience and clinic efficiency.
- Maintained meticulous inventory control, ensuring optimal stock levels of medical supplies to support uninterrupted patient care.
- Implemented robust patient information security protocols, safeguarding medical records and maintaining strict confidentiality standards.
- Hours per week: 40
United States Marine Corps
Logistics Analyst
07.2007 - 02.2011
Job overview
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Led warehouse operations, overseeing 15+ staff and managing 5,000+ inventory items valued at $5 million. Streamlined logistics, enhanced productivity, and ensured regulatory compliance.
- Fostered a team-oriented environment, providing mentorship and training to staff. Coordinated cross-functional efforts to enhance logistics operations and meet delivery targets.
- Introduced new inventory management techniques, significantly reducing stockouts and overstock situations. Developed strategies to optimize warehouse layout and improve product accessibility.
- Developed and implemented comprehensive SOPs and manuals, improving operational consistency and reducing training time.
- Hours per week: 80
Education
University of Central Florida
Master of Science from Business Management
06.2018
University Overview
University of Phoenix
Bachelor of Sciences from Healthcare Administration
06.2016
University Overview
Brightwood College
Certificate of Technical Studies from Medical Informatics
05-2012
University Overview
Skills
- Executive support management
- Documentation Management
- Written Communications
- Oral Communication
- IC and DoD reporting
- Intelligence Architecture
- Strategic Planning
- Resource Utilization
- Research & Development
- Policy/Regulation
- Program Evaluation
- Risk management strategies
- Companionship
- Compassionate caregiving
Accomplishments
Accomplishments
- Supervised team of 50+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with various team members in the development of multiple military grade project missions.
Certification
- First responder (2007-Present)
- American Red Cross Standard First Aid with CPR (2007-Present)
- ATLASS, Oracle Logistic Systems, and Productions in Data Processing (SAP) (2007-Present)
- CERNER (2007-Present)
- Medicaid and Disability Programs (2007-Present)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Care Provider | (Hybrid)
Agency for People with Disabilities
11.2016 - Current
Scheduler/Design Coordinator
Trussway Manufacturing
08.2015 - 09.2016
Medical Assistant
The Doctor’s Office
10.2011 - 06.2012
Logistics Analyst
United States Marine Corps
07.2007 - 02.2011
University of Phoenix
Bachelor of Sciences from Healthcare Administration
University of Central Florida
Master of Science from Business Management
Brightwood College
Certificate of Technical Studies from Medical Informatics