Michelle Rivers
Syracuse,NY
Summary
Accomplished Property Manager with a proven track record at Sierra Heights Management, adept in tenant relations and property inspections. Excelled in enhancing tenant satisfaction and maintaining high retention rates through exceptional communication and dispute resolution skills. Skilled in eviction procedures and maintenance scheduling, ensuring compliance and operational excellence.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property Manager
Sierra Heights Management
06.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
Property Manager
Vintage Management
06.2017 - 05.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Education
Associate of Arts - Graphic Arts
Onondaga Community College
Syracuse, NY05-1987
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Tenant and eviction laws
- Valid New York State driver's license
- Leasing operations
- Skilled multi-tasker
- Fair housing compliance
- Unit vacancies
- Property showing
- Dispute handling
- Monthly fee and payment collection
- Repair planning
- Disturbance handling
- Complaints investigation
- Tenant eligibility determination
- Codes compliance
- Customer relations
- Client relations
- Eviction notices
Certification
Certifications of Fair Housing through Grace Hill
- Fair Housing Certification- Various certifying bodies or state agencies.
- New York State Driver's License
Timeline
Property Manager
Sierra Heights Management
06.2022 - Current
Property Manager
Vintage Management
06.2017 - 05.2022
Associate of Arts - Graphic Arts
Onondaga Community College
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