MICHELLE ROBB
Dover,OH
Summary
Dedicated Hospitality Professional experienced in hotel housekeeping, laundry, bar, and restaurant management. Hands-on leader dedicated in providing high-quality staff support and effective communication to ensure guest satisfaction and operational success. Interested in staff level and/or supervisory positions.
Experienced with sanitation and cleanliness procedures, ensuring optimal hygiene. Utilizes effective cleaning methods to maintain high standards. Track record of reliability and thoroughness in all housekeeping tasks.
Professional housekeeping expert with focus on maintaining cleanliness and organization. Proven ability to enhance sanitation procedures and contribute to healthier environment. Known for reliability and adaptability, excelling in collaborative settings and meeting dynamic needs. Skilled in cleaning techniques and maintaining hygiene standards.
Overview
20
20
years of professional experience
Work History
Environmental Services Housekeeper
Cleveland Clinic Union Hospital
05.2024 - 04.2025
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Housekeeping Supervisor
Holiday Inn Express
09.2015 - 09.2023
- Supervised 14 staff members in housekeeping and laundry for an 83 room hotel
- Scheduled, completed work assignments, and completed room checks to maintain quality standards
- Maintained accurate count of linen and cleaning supplies as well as ordered and received shipments
- Assisted with daily breakfast buffet including preparation and stocking supplies
- Communicated effectively with customers, resolved any complaints, and maintained a safe environment for staff and guests
Inspector
Meteor Sealing Systems
03.2012 - 05.2014
- Worked on production line inspecting and repairing rubber parts for automobile windows
- Conducted thorough inspections of sealing products to ensure compliance with quality standards.
- Analyzed inspection data to identify trends and recommend process improvements.
- Collaborated with production teams to address quality issues and enhance operational efficiency.
- Trained junior inspectors on best practices for product evaluation and safety protocols.
Manager
Athens Restaurant
07.2005 - 05.2011
- Hired, supervised, and managed staff of bar, restaurant, and pizza express operation
- Operated POS systems, balanced cash drawer and completed bank deposits
- Maintained restaurant and bar supplies, completed inventories, ordered, and received shipments
- Assisted with food prep, expo, and service as needed
- Responsible for operation of second location, Athen Express, a to-go pizza shop
- Oversaw daily operations, ensuring high-quality service and customer satisfaction.
- Developed training programs for staff, enhancing team performance and service delivery.
- Implemented cost control measures, optimizing inventory management and reducing waste.
- Coordinated scheduling to maximize staff efficiency during peak hours.
- Collaborated with kitchen team to streamline menu offerings based on customer feedback.
- Analyzed sales trends to identify growth opportunities and adjust marketing strategies accordingly.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Led initiatives to enhance health and safety compliance within restaurant operations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Business Management and Accounting Certificate -
Buckeye Career Center
New Philadelphia, OHSkills
- Department supervision
- Team building
- Employee scheduling
- Training and monitoring
- Preventive maintenance
- Inventory and ordering
- Documentation
- Guest relations
- Problem solving
- Food safety
- Performance reviews
- Safety minded
- Conflict resolution
- Good computer skills
- Multi-Tasking
- Cleaning and sanitizing
- Cleaning techniques
- Cleaning and sanitation
- Team collaboration
- Sanitation procedures
- Infection control
Timeline
Environmental Services Housekeeper
Cleveland Clinic Union Hospital
05.2024 - 04.2025
Housekeeping Supervisor
Holiday Inn Express
09.2015 - 09.2023
Inspector
Meteor Sealing Systems
03.2012 - 05.2014
Manager
Athens Restaurant
07.2005 - 05.2011
Business Management and Accounting Certificate -
Buckeye Career Center
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