Michelle Robberts
La Porte,IN
Summary
Energetic manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Energetic [Job Title] dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
1st Assistant Department Manager
Menards
03.2022 - Current
- Increased customer satisfaction with exceptional service and timely resolution of concerns.
- Assisted in the development of strategic plans for department growth and expansion.
- Reduced employee turnover by creating a positive work environment through open communication and regular feedback.
- Played an instrumental role in helping the department exceed annual sales targets consistently.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Branch Manager
Hertz Car Rental
02.2019 - 01.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Front End Supervisor
Walmart
07.2014 - 02.2019
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 30 + checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Coordinated shift schedules to ensure optimal staffing during peak hours, boosting customer service efficiency.
Front End Supervisor
Home Depot
07.2012 - 06.2014
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cash drawers in All checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw60 + employee performances, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
Travel Agent
VacationsToGo
03.2008 - 06.2012
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Followed up with customers to increase customer service with travel plans.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
Sales Manager
Lenar Homes
05.2005 - 01.2008
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow up from start to finish of their home
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
EMT, CNA
US Army
Associate of Applied Science - Medical
College of DuPage
Glen Ellyn, IL05.2000
High School Diploma -
Tinley Park High School
Tinley Park, IL05.1997
Skills
- Effective Leadership
- Merchandising Techniques
- Workplace Safety
- Staff Management
- Staff Scheduling
- Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Attention to Detail
- Reliability
- Excellent Communication
Accomplishments
- Supervised team of 60 staff members.
- Achieved multiple Customer Service Awards by providing exceptional service.
Certification
EMT
Timeline
1st Assistant Department Manager
Menards
03.2022 - Current
Branch Manager
Hertz Car Rental
02.2019 - 01.2022
Front End Supervisor
Walmart
07.2014 - 02.2019
Front End Supervisor
Home Depot
07.2012 - 06.2014
Travel Agent
VacationsToGo
03.2008 - 06.2012
Sales Manager
Lenar Homes
05.2005 - 01.2008
EMT, CNA
US Army
Associate of Applied Science - Medical
College of DuPage
High School Diploma -
Tinley Park High School