Michelle Robbins
Joplin,MO
Summary
I am an experienced professional seeking a position with a locally or regionally owned company that operates with integrity, financial security, and that is customer and employee focused.
I have multiple years of accounting, customer service, inventory control, and data entry experience in the transportation industry. I am extremely organized and can multitask to insure that all tasks given are completed accurate and in a timely manner.
Overview
35
35
years of professional experience
Work History
Accounting Office Manager
Fleenor Bros LLC
01.2018 - Current
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
- Maintained strict confidentiality of sensitive financial data, safeguarding company information and upholding professional ethics standards in all dealings.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Created customized financial reports as needed by senior management to support strategic planning initiatives.
- Streamlined office operations for increased efficiency and productivity through process improvements.
- Supervised payroll processing for all employees, ensuring accurate payment calculations and timely disbursement of funds.
- Implemented cost-saving initiatives that reduced overall office expenditures without compromising service quality or efficiency.
- Collaborated with external auditors to maintain compliance with regulatory requirements and industry standards.
- Prepared accurate month-end closing entries to ensure timely financial reporting for executive review.
- Contributed to a positive work environment through proactive problem-solving skills and strong teamwork abilities.
Warranty Administrator
Contract Freighters Inc
06.2014 - 01.2018
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Analyzed warranty data and provided regular reports to management, highlighting trends and identifying areas for improvement in service delivery.
- Monitored factory recalls and announcements to stay on top of changes.
- Stayed up-to-date on changes in manufacturer warranties and communicated updates to service department staff as necessary.
- Developed strong relationships with manufacturer representatives, facilitating smoother communication and faster claim approvals.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
- Reduced company costs by identifying and preventing unwarrantable repair expenses.
Accounts Payable Coordinator
MHC Kenworth
08.1993 - 06.2014
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.
- Maintained strong working relationships with suppliers, fostering a positive rapport that facilitated smooth communication channels during negotiations or issue resolution efforts.
- Completed month-end closings with journal entries and reconciling accounts.
- Reduced late payment fees through timely and accurate invoice management.
- Reviewed open purchase orders for integrity, accuracy and completeness of vendor information.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
- Supported audit processes, gathering necessary documentation to ensure compliance with company policies and regulations.
- Increased efficiency of accounts payable team by providing guidance, training, and support to staff members.
- Improved cash flow by negotiating favorable payment terms with key vendors.
- Streamlined invoice processing by implementing an efficient filing system.
- Tracked expenditures and prepared reports for records and management review.
- Enhanced internal controls by developing and implementing policies and procedures for accounts payable activities.
- Collaborated with the purchasing department for seamless order-to-payment processes.
Inventory Control Specialist
O’Reilly Auto Parts
08.1989 - 08.1993
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Trained new employees on inventory management best practices, contributing to a knowledgeable workforce capable of maintaining high standards of accuracy.
- Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
Bachelor of Science - Marketing
Missouri Southern State University
Joplin, MOHigh School Diploma -
Joplin High School
Joplin, MOSkills
- Bank Reconciliation
- Purchase Order Management
- Invoice Processing
- Accounting Software Proficiency
- Accounts receivable management
- Cash Flow Management
- Payment Processing
- Payroll Administration
- Credit management
- Vendor Relationship Management
- Auditing procedures
- Project Accounting
- Fixed Assets Management
- Client Billing
- Expense Tracking
- Confidentiality and Ethics
- Accounting Policies Development
- Excellent multi-tasking ability
- Customer Service
- Clear oral/written communication
Timeline
Accounting Office Manager
Fleenor Bros LLC
01.2018 - Current
Warranty Administrator
Contract Freighters Inc
06.2014 - 01.2018
Accounts Payable Coordinator
MHC Kenworth
08.1993 - 06.2014
Inventory Control Specialist
O’Reilly Auto Parts
08.1989 - 08.1993
Bachelor of Science - Marketing
Missouri Southern State University
High School Diploma -
Joplin High School