Michelle Robbins
Stow,MA
Summary
Dedicated administrative professional with a successful track record in fast-paced school office settings. Excel in completing various clerical tasks and providing staff support. Responsible, punctual, and highly productive even when working with little to no supervision. Experienced in preparing agendas, scheduling meetings, and providing customer assistance. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, expense reports, and transcribing minutes. Seeking a full-time position that offers professional challenges to utilize strong interpersonal skills, excellent time management, and problem-solving abilities. Well-qualified administrative professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
19
years of professional experience
Work History
Director
Bright Horizons
2021.01 - Current
- Oversaw the development of early educators, promoting their growth and professional advancement.
- Supervised and mentored administrative staff, effectively communicating policies, procedures, and quality educational services
- Recruited and trained new team members
- Facilitated professional growth by providing various developmental opportunities
- Ensured continuous communication with parents and staff
- Developed effective procedures, policies, and ensured compliance with all state regulations.
- Maintained a high standard of instructional excellence while overseeing the development of enrichment programs.
- Utilized social media, collaborative community efforts, and the public school system to promote programs
- Managed budgeting and distribution of program funds
- Reviewing Profit and Loss statements
- Achieved optimal balance between revenue and labor hour management
- Maintain and clean facilities in accordance with state regulations
- Collaborated closely with district leaders and regional directors in daily meetings, focusing on the organization's objectives
- Developed and implemented quality programs to enhance student emotional and social well-being
- Supervised a learning program with a maximum capacity of 110 students.
- Managed benefits administration for center staff, ensuring efficient processing and meticulous recordkeeping.
- Maintained accuracy and compliance of personnel records.
- Conducted regular HR audits to verify the accuracy of personnel files, payroll records, and benefit enrollments.
- Distributed relevant information to team members, fostering effective communication within the organization.
Director
Knowledge Beginnings
2020.01 - 2021.01
- Adhere to Covid health and safety policies mandated by EEC and KCE
- Supervise and mentor early educators to promote growth and professional development
- Recruit and train new staff members
- Provide opportunities for professional development
- Ensure communication is ongoing for parents and staff
- Establish procedures, policies and follow all state regulations and requirements
- Develop enrichment programs and maintain instructional excellence
- Marketing of programs through social media, partnerships within the community and public school system
- Prepare budgets and allocate program funds
- Ensure the facilities are maintained and cleaned according to state regulations
- Daily meetings with district leaders and other regional directors to discuss the company's goals
- Develop and implement a quality program that promotes the development of the student's emotional and social well-being
- Quality oversight of a learning program with a capacity of 117 students
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Improved project efficiency with strategic planning, resource allocation, and time management practices
- Optimized staff performance by designing comprehensive training programs tailored to individual needs
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Executive Director
Early Education Inc
2015.01 - 2020.01
- Develop and implement quality program that promotes social and emotional well-being, developmentally appropriate learning opportunities and early love to learn and explore
- Supervise and mentor early educators to promote growth and professional development
- Recruit and train new staff members
- Provide opportunities for professional development
- Ensure communication is ongoing for parents and staff
- Establish procedures, policies and follow all state regulations and requirements
- Develop enrichment programs and maintain instructional excellence
- Marketing of programs through social media, website development, partnerships within the community and public school system
- Prepare budgets and allocate program funds
- Ensure the facilities are maintained and cleaned according to state regulations
- Provide support, guidance and financial oversight for the off campus locations
- Daily meetings with the owner and other regional directors to discuss the company's goals
- Worked closely with organizational leadership and board of directors to guide operational strategy
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members
- Exercised appropriate cost control to meet budget restrictions and maximize profitability
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Program Coordinator
Kindercare
2014.01 - 2015.01
- Provided curriculum development to produce high quality educational experiences for children ages 0-8 years of age
- Supervision and mentorship provided to staff
- Generate lead conversions into enrollment
- Provided tours for potential new enrollment
- Responsible for the oversight of the center when the director or assistant director was not on campus
- Conducted and onboard new staff to the program.
Owner and Operator
Liberty Kids Childcare
2006.01 - 2014.01
- Responsible for the daily care and educational needs of children ranging in age from 3 months to 6 years old
- Provide feedback to parents and family members as to the progress and growth of their child/children
- Build strong interpersonal relationships with children, parents and employees
- Provide direction and mentoring to employees
- Coordinate field trips that develop the children's creativity and social interactions
- Perform all administrative operations of operating a business to ensure full compliance to government regulations and facility objectives
- Managed day-to-day business operations
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Established foundational processes for business operations
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Education
Early Childhood Education -
Aquinas College
Newton, MA12.1997
High School Diploma -
Marlboro High School
Marlboro, MA12.1994
Skills
- Strategic Planning
- Operations Management
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments and calendar management
- Billing and Invoicing
- Customer Relations
- HR policies and procedures
- Training and mentoring
- Training development
- Recruiting
- Diversity and Inclusion
Continuingeducation
- Childcare Success Academy
- KM Leadership Mastery for Early Education
- Grow Your Center Marketing
- Member of MAYEC
- Understanding, Identifying & Referring Families with Substance Abuse Issues
- Assessment of Tool Training - Ages birth to 2.9 years old
- Infant/Toddler Curriculum
- CPR/First Aid Certificate
Timeline
Director
Bright Horizons
2021.01 - Current
Director
Knowledge Beginnings
2020.01 - 2021.01
Executive Director
Early Education Inc
2015.01 - 2020.01
Program Coordinator
Kindercare
2014.01 - 2015.01
Owner and Operator
Liberty Kids Childcare
2006.01 - 2014.01
Early Childhood Education -
Aquinas College
High School Diploma -
Marlboro High School
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