Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Robbins

Columbus,OH

Summary

Resourceful Asset Protection Team Leader known for high productivity and efficient task completion. Skilled in surveillance techniques, risk management, and conflict resolution. Excel at team leadership, problem-solving, and communication, ensuring safety and compliance in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Asset Protection Team Leader

Walmart
Dublin, OH
12.2023 - Current
  • Coordinated investigations into suspicious activity and thefts.
  • Analyzed data trends in order to identify potential areas of vulnerability or risk.
  • Conducted audits on high-value items to ensure accuracy of inventory records.
  • Provided guidance and direction to staff members regarding security protocols and procedures.
  • Collaborated with other departments in order to resolve any discrepancies or disputes over merchandise returns or exchanges.
  • Reviewed video surveillance footage as part of investigations into incidents of shoplifting or internal theft.
  • Investigated all reported incidents involving customers or employees that could result in financial loss.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Implemented measures designed to increase awareness among associates about the importance of protecting company assets.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Disability Claims Representative

Sedgwick
New Albany, Ohio
05.2022 - 12.2023
  • Reviewed medical records and other pertinent documents to evaluate the severity of a disability.
  • Assessed and evaluated disability claims to determine eligibility for benefits.
  • Drafted decisions based upon evaluation of evidence in accordance with governing regulations.
  • Maintained accurate documentation of case activities in accordance with established procedures.
  • Interpreted medical diagnosis codes as they relate to determining eligibility for benefits.
  • Participated in training sessions designed to enhance knowledge of current policies and practices.
  • Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
  • Input claim information and payments into company database.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

PCA

OSU
Columbus, Ohio
12.2021 - 05.2022
  • Maintained accurate records of client care services provided on a daily basis.
  • Monitored vital signs such as blood pressure and pulse rate for clients under medical care.
  • Ensured safety of patients by using appropriate lifting techniques while assisting them with mobility activities.
  • Responded promptly to emergency situations according to established protocols.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Collected specimens from patients for laboratory testing purposes.
  • Provided personal care assistance to elderly and disabled individuals in the hospital, including bathing, dressing, grooming, transferring, toileting, and feeding.
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.

Disputes Specialist

Fiserv
Dubln, Ohio
07.2018 - 12.2021
  • Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
  • Worked closely with financial institutions to ensure compliance with regulations governing consumer protection laws.
  • Resolved customer complaints or answered customers' questions.
  • Investigated and resolved customer complaints in a timely manner.
  • Analyzed customer accounts to identify and resolve disputes.
  • Conducted research utilizing internal systems and external sources to validate claims and resolve discrepancies.
  • Prepared documentation for arbitration cases related to fraud or other disputed items.
  • Processed chargeback requests from merchant banks according to established procedures.
  • Responded promptly to emails, faxes and phone calls regarding disputes.

Education

Bachelor of Science - Human Services

University of Phoenix
Tempe, AZ

Skills

  • Incident Reporting
  • Policy Enforcement
  • Access Control
  • Loss prevention strategies
  • Certified Protection Professional
  • Security management
  • De-Escalation Techniques
  • Multitasking
  • Phone and Email Etiquette
  • Customer Service

Timeline

Asset Protection Team Leader

Walmart
12.2023 - Current

Disability Claims Representative

Sedgwick
05.2022 - 12.2023

PCA

OSU
12.2021 - 05.2022

Disputes Specialist

Fiserv
07.2018 - 12.2021

Bachelor of Science - Human Services

University of Phoenix

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Michelle Robbins