Michelle Roberson
North Aurora,Illinois
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Account Specialist
Central Life Sciences
01.2021 - Current
- Respond to inquiries; Answer customer questions via phone and e-mail.
- Set up new customer accounts and updated existing profiles with latest information.
- Track sales orders until final delivery to the customer to guarantee of efficient execution of delivery completed, which includes scheduling and rescheduling of shipments, reallocating inventory, and contacting warehouse personnel to resolve picking/shipping issues
- Primary contact for resolving all order related issues including, order changes delivery documents information, EDI technical difficulties, price overrides and backorder/substitution policies
- Notify customers and sales representative of resolution to order related issues.
- Mentored junior team members, offering guidance and support for their professional growth and development within the Account Specialist role.
- Liaised with sales, marketing and customer service teams to support smooth account management operations.
- Delivered accurate billing and timely payments across high-volume client accounts.
- Contributed to team objectives in fast-paced environment.
Account Specialist
HA International LLC
01.2006 - 01.2021
- Provided account information to customers while delivering prompt resolution.
- Handled order processing and invoicing for domestic and international customers in SAP.
- Assist manager with implementing new procedures to streamline and improve work efficiency.
- Managed 96% accuracy on Freight Recovery for bulk orders.
- Worked closely with the warehouse to ensure timely deliveries to customers.
- Collaborate with the Sales and Marketing, Manufacturing, and other departments along with the transportation supplier to provide resolution to customers regarding order issues.
- ISO 9001:2015 Internal Auditor.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Assisted in the development of training materials for new Account Specialists, fostering a cohesive team environment.
Education
Certified Caregiver -
Destiny Health Care
General Coursework -
Triton College
General Coursework -
Wright College
Skills
- Customer relationship development
- Microsoft Office proficiency
- Billing resolutions
- Research proficiency
- SAP
- Document Management
- Account updating
Certification
ISO 9001:2015 Internal Auditor
Destiny Health Care, Certified Caregiver
Timeline
Account Specialist
Central Life Sciences
01.2021 - Current
Account Specialist
HA International LLC
01.2006 - 01.2021
Certified Caregiver -
Destiny Health Care
General Coursework -
Triton College
General Coursework -
Wright College
Similar Profiles
Bright Chidera AnyasohBright Chidera Anyasoh
Packing, Shipping, and Receiving Assembler at Central Life SciencesPacking, Shipping, and Receiving Assembler at Central Life Sciences
Bright AnyasohBright Anyasoh
Machine Operator/Assembler at Central Life SciencesMachine Operator/Assembler at Central Life Sciences
Shubhraman RoutShubhraman Rout
Senior Program Manager at Industry: Life Sciences, Crop Sciences & Consumer HealthSenior Program Manager at Industry: Life Sciences, Crop Sciences & Consumer Health