Michelle Roberts
Roseville,CA
Summary
Results-oriented Senior Account Representative specializing in training and mentoring new employees in performance strategies. Motivated to achieve and exceed expectations and helping others do the same.
Overview
35
35
years of professional experience
Work History
Senior Account Receivable Representative
Surgical Care Affiliates
Sacramento, CA
09.2013 - Current
- Managed Accounts Receivable for Revenue Cycle Team
- Account follow-up on fresh claims, denial and appeals, processed over 50 accounts daily
- Effectively manage workloads, meetings, and deadlines
- Respond to customer and insurance inquiries regarding accounts status
- Process patient and insurance payments
- Trained and coached team members servicing multiple payer accounts including: Manged Care, Blue Cross/Blue Shield, Medicare, Workers Compensation
- Utilized sales scripts and advanced closing skills to handle pre-screened inbound and outbound calls with potential customers.
- Identified and resolved payment issues between patients and providers.
- Contacted responsible parties for past due debts.
- Collaborated with other business analysts to streamline tasks and duties in effort to improve overall efficiency.
- Exceeded goals through effective task prioritization and great work ethic
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Collaborated with team members to achieve target results
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Administrative Assistant
Sly And Associates
Sacramento, CA
09.2012 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Collector
Alternative Resource Management
Sacramento, CA
06.1986 - 12.2011
- Maintain accounts receivable records for hospitals and outpatient surgery centers
- Effectively manage patient accounts receivable with maximum profitability
- Respond to customer and insurance inquiries regarding outstanding balances
- Excel in positive and effective communication with empathy and compassion while maintaining ultimate goal of account balance recovery
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Education
Bachelor of Science - Business Adminstration
California State University of Sacramento
Sacramento, CA06.1995
Associate of Art Degree -
Sierra Junior College
Rocklin, CA05.1988
Skills
- Accounts receivable representative with over fifteen years of industry experience
- Offer strong background in customer care with empathy and account resolutions
- Maintain underpaid accounts in time fashion with moving forward approach to closure
- Correspondence Writing - Appeal Writing
- Scripting Expertise
- Credit and Collections
- Interpersonal Communication Skills
Accomplishments
- Certified Revenue Cycle Representative
Timeline
Senior Account Receivable Representative
Surgical Care Affiliates
09.2013 - Current
Administrative Assistant
Sly And Associates
09.2012 - 09.2013
Collector
Alternative Resource Management
06.1986 - 12.2011
Bachelor of Science - Business Adminstration
California State University of Sacramento
Associate of Art Degree -
Sierra Junior College
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