Michelle Roberts
Richmond Hill,GA
Summary
Experienced with team leadership, operational management, and customer service. Utilizes strategic planning to enhance store performance and streamline processes—knowledge of retail trends and effective sales strategies.
Collaborative leader partners with coworkers to promote an engaged, empowering work culture—documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Visual Merchandising Specialist
Kohls
08.2019 - Current
- Assisted in planning and executing in-store events that showcased new product launches, creating buzz among shoppers and increasing sales figures.
- Optimized product visibility throughout the store by regularly rotating inventory based on performance metrics, reducing dead stock levels significantly.
- Maximized floor space efficiency, utilizing creative product placement techniques to accommodate a diverse range of merchandise without compromising design integrity.
- Enhanced store aesthetics by creating visually appealing merchandise displays and window installations.
- Established seasonal color schemes and themes for store-wide displays, staying current with fashion trends and consumer preferences.
- Developed eye-catching window displays that successfully attracted passing shoppers into the store, increasing walk-in traffic significantly.
- Reduced setup time for new promotions by creating efficient processes for dismantling and assembling display fixtures, minimizing disruption to store operations.
- Boosted sales performance by strategically placing promotional items and best sellers in high-traffic areas.
- Conducted regular walk-throughs of the store to ensure visual merchandising standards were upheld consistently, promptly addressing any areas in need of improvement.
- Worked with store managers to implement new displays, promotions and store layout changes.
Cash Office Associate
Kohls
08.2019 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Prepared bank deposits and corporate cash shipments.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
- Trained new employees on proper cash routines, procedures, and requirements.
- Sorted and counted coin and currency to make change for associates.
Customer Service Representative
Kohls
08.2019 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained up-to-date knowledge of product and service changes.
Omni Picker and Packer
Belks
10.2023 - 01.2024
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Kept accurate records of picked items to assist in inventory control and tracking.
Shoe Department Lead
Kohls
08.2018 - 09.2019
- Assisted customers with finding the perfect shoe fit, enhancing their shopping experience.
- Increased customer satisfaction by providing exceptional service and guidance in shoe selection.
- Implemented visual merchandising strategies to attract customers and boost sales.
- Collaborated with store management to develop promotional events and special offers.
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Maintained a clean and organized department, promoting a pleasant shopping environment for customers.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
Education
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
Getzville, NY05-2026
HIGH SCHOOL DIPLOMA -
Wade Hampton High School
Varnville, SC05.1997
Skills
- Promotions and marketing
- Cash management
- Leadership development
- Operations management
- Visual Merchandising
- Relationship selling
- Marketing strategy
- Deposit preparation
- Promotions coordination
- Merchandising oversight
- Teamwork
- Professionalism
Timeline
Omni Picker and Packer
Belks
10.2023 - 01.2024
Visual Merchandising Specialist
Kohls
08.2019 - Current
Cash Office Associate
Kohls
08.2019 - Current
Customer Service Representative
Kohls
08.2019 - Current
Shoe Department Lead
Kohls
08.2018 - 09.2019
Associate of Applied Science - Paralegal Studies
Bryant And Stratton College
HIGH SCHOOL DIPLOMA -
Wade Hampton High School
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