Michelle Roberts-Taylor
5201 Vaughan Court Waldorf,MD
Summary
Motivated Executive with 10 years of experience offering office support in Chamber of Commerce to Construction industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Stellar Customer Service. Critical Thinking Skills. Union Worker and leader. Bringing solid experience in various roles over a 20+ year career in Transportation. Able to communicate well with all levels to maintain smooth operations.
Overview
25
25
years of professional experience
Work History
General Office Clerk OSSE-DEL
VTech Solutions, Inc
Washington, DC
07.2023 - Current
- Provided clerical support to executive staff by organizing files, developing spreadsheets, and revising documents to improve organizational workflow.
- Proofread and edit correspondence and reports for error-free documentation dissemination.
- Perform database administration, including monitoring and management.
- Review payroll reports for accuracy to maintain subsidy records
- Research and compile information for special projects and/or reports as required by the management team.
- Manage physical and digital records containing sensitive information.
- Prepare documentation and other correspondence as requested by management.
Various
WMATA
Washington, DC
07.1999 - 12.2022
- Managed a diverse staff to accomplish goals and resolve issues related to our products and services.
- Devised and prioritized strategies to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Implemented comprehensive instructional guides for staff and office processes.
- Managed and processed payroll for a staff of 12+ employees
Administrative Assistant
Chamber of Commerce
Cambridge, MD
- Resolved customer inquiries by phone and emails to providing information, resulting in effective business satisfaction.
- Provided secretarial and office management support, while maintaining positive relationships and high client satisfaction.
- Instituted and managed a detailed supply inventory spreadsheet, placing orders as needed.
- Monitored company policies to determine areas of need.
Office Management Assistant
Fore Property Management
Washington, DC
- Performed administrative tasks, including answering phones and emails, for management staff.
- Facilitated communication between senior staff and team by compiling and sharing office updates by memo and emails.
- Scheduled appointments, meetings, and events for management staff.
- Monitored resource allocation to provide optimal coverage and service.
Receptionist
Business World
Atlanta, GA
- Performed administrative support for company leaders and senior executives.
- Answered and transferred incoming calls delivering the highest quality of customer service using a 300+ line telephone operating system in a timely and professional manner.
- Greeted and directed in-person visitors to appropriate personnel and answered an average of 250 calls and emails daily.
- Greeted and directed visitors to appropriate personnel and answered an average of 150 calls and emails daily.
- Managed all inbound and outbound correspondence.
- Kept accurate daily and weekly files of all business transactions.
Education
Certified Oracle Developer - Oracle Development And Programming
Northern Virginia Community College
Annandale, VA09.2003
Some College (No Degree) - Business Administration and Management
Sojourner-Douglass College
Baltimore, MDSome College (No Degree) - Accounting and Business Management
Chesapeake College
Wye Mills, MDSkills
- Conflict Resolution
- Customer Service
- Training & Development
- Team Building
- Team Management
- Friendly, Positive Attitude
- Computer Skills
- Flexible Schedule
- Problem Resolution
- Organizational Skills
- Active Listening
- People Skills
- Critical Thinking
- Reliable & Trustworthy
- Good Work Ethic
- Microsoft Office
- Payroll & Scheduling
- Planning & Organizing
- Supervision & Leadership
- PPE Use
- Data Management
- Relationship Building
Timeline
General Office Clerk OSSE-DEL
VTech Solutions, Inc
07.2023 - Current
Various
WMATA
07.1999 - 12.2022
Administrative Assistant
Chamber of Commerce
Office Management Assistant
Fore Property Management
Receptionist
Business World
Certified Oracle Developer - Oracle Development And Programming
Northern Virginia Community College
Some College (No Degree) - Business Administration and Management
Sojourner-Douglass College
Some College (No Degree) - Accounting and Business Management
Chesapeake College
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