Michelle Robertson
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Iron Worker
Zachry Group
01.2024 - Current
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Ensured structural integrity by properly installing and aligning steel components according to specifications.
- Strengthened team communication by proactively collaborating with supervisors, engineers, and other tradespeople on job sites.
Customer Service Representative
C&S Marketing
03.2002 - 10.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Diploma - High School
Roswell High School
Roswell, NM05.1997
Skills
- Message and Work Order Transfer
- Dispatch Recordkeeping
- Effective Communication
- Customer Service Standards
- Client Interactions
- Driver Communications
- Dispatcher Monitoring
- Team Work Scheduling
- Trucking Dispatching
- Customer Inquiries
Timeline
Iron Worker
Zachry Group
01.2024 - Current
Customer Service Representative
C&S Marketing
03.2002 - 10.2019
Diploma - High School
Roswell High School
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