Michelle Robins
Dallas,TX
Summary
Qualified Manager seeking employment that will utilize my education, experience, and training within a professional business providing assistance toward continued operational success, where hard work and excellent work ethics are rewarded with opportunities for growth, and to achieve optimum utilization of its resources and maximum profits.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Property Manager
Mosaic Residential
04.2024 - Current
- Developed and implemented community engagement strategies to increase user participation and drive brand awareness
- Managed social media platforms, including Facebook, Twitter, and Instagram, to promote community events and initiatives
- Monitored online conversations and responded promptly to inquiries, comments, and complaints from community members
- Analyzed data from analytics tools to track user behavior patterns and identify areas for improvement in community engagement strategies
- Increased website traffic by 100% through strategic partnerships with industry influencers and guest blogging opportunities
- Created and maintained a content calendar for consistent delivery of valuable information to the community
- Managed crisis situations by addressing concerns promptly, transparently, and empathetically
- Conducted regular market research to stay informed about industry trends, competitors' activities, and target audience preferences
- Achieved 80% increase in member retention rate through proactive outreach efforts
- Collaborated with legal teams to ensure compliance with relevant regulations, privacy policies, and terms of service
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 100%
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
Community Manager
Indio Management
12.2021 - 03.2024
- Responsible for the assigned community's overall operations (office, maintenance, resident, and vendor relations).
- Ensure a professional appearance and a positive customer service demeanor.
- Must be available to work days, nights, evenings, weekends, and on-call as necessary.
- Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
- Perform physical inspections of the property and verify the condition of vacant apartments.
- Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
- Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and insurance certifications. Approve and submit all invoices to the corporate office for payment.
- Maintain records of all aspects of management activity daily, weekly, and monthly. Generate various reports as required.
- Conduct monthly market surveys and provide trend report information.
- Ensures all rents are collected when due and posted promptly, operate financially within the approved budgets.
- Perform evictions, utility cut-offs, and landlord liens as required on delinquent rentals.
- Assist in the formulation of budgets and income projections on an annual basis in a timely and accurate manner.
- Make daily rental rate approvals with direction from Regional Director.
- Hire, train, motivate and supervise all on-site staff to achieve the assigned community's operational goals. This includes new employee on-boarding and training, ongoing formal and informal performance evaluation, instructing and advising on-site staff of employee procedures and guidelines.
- Conduct ongoing training with office staff, e.g., leasing paperwork, workplace safety, and any other type of ongoing training.
- Monitor employee timecards and punches daily to ensure proper payroll practices.
- Ensure that all resident requests or complaints are resolved quickly, efficiently, and courteously.
- Review all notices to vacate to determine the cause of the move-out.
- Initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.
- Implement, design, and maintain a resident retention program (newsletter, resident referral program, or social activities).
Assistant Property Manager
AlphaOmega Management
11.2017 - 12.2021
- Coordinated with community manager and managed entire apartment community
- Maintained books and records of all rent collection
- Maintained community related activities and monitored lease of all rent related property
- Monitored and managed all resident requests and complaints
Assistant Manager
Parawest Property Management
01.2014 - 08.2017
- Assisted in leasing all apartments to prospective tenants
- Monitored all incoming calls and assisted present and future residents in all queries
- Administered sales appointments
- Coordinated with marketing team and generated traffic in apartment area
- Prepared and ensured accuracy in all paperwork related to lease
- Responsible for bookkeeping and collection of rent
Leasing Agent
Amaz Property Management
06.2012 - 01.2014
- Prepared lease and rental agreements for lessees and collected specified rents and impounds
- Arranged for alterations, maintenance, and upkeep and reconditioning of property
- Purchased supplies and equipment for use on leased properties.
- Directed preparation of financial statements and reported on status of properties, such as occupancy rate and dates of expired leases.
- Assisted with eviction of tenants
- Assisted with Recertification, and Tax Credit Compliance paperwork.
- Employment and rental verifications as well as credit and criminal backgrounds
- Post and Bank money orders for rent
- Coordinate marketing flyers every month for property
Assistant Manager
Guardian Management
02.2010 - 06.2012
- Facilitate the direction of vendors
- Provide tours for potential residents
- Representative for court and legal proceedings
- Maintained and developed property and client database
- Scheduled maintenance and renovations with responsibility to oversee contractors
- Managed accounts receivable and banking functions
Assistant Manager
Sunridge Management
10.2003 - 02.2010
- Responsible for managing rent and collections
- Responsible for resolving disputes including payment demands, evictions, deposit demands, etc.
- Performed background and credit checks
- Maintained company database to track rent/lease payments
- Ordered supplies and maintain records
- Scheduled and verify appointments of managers
Education
High school diploma - General Studies
Berkner High School
Richardson, TX12.2002
Skills
- General Ledger Accounting
- Bookkeeping
- Accounting
- Microsoft Outlook
- Property Leasing
- Office Management
- Multi-line Phone Systems
- Assistant Manager Experience
- Fair Housing Regulations
- General Ledger Reconciliation
- Landlord-tenant law
- Financial Report Writing
- Account Reconciliation
- 10 Key Data Entry
- Property Management
- Accounts Receivable
- Organizational skills
- Yardi
- Accounts Payable
- Microsoft Word
- Section 8
- Microsoft Office
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Community Property Manager
Mosaic Residential
04.2024 - Current
Community Manager
Indio Management
12.2021 - 03.2024
Assistant Property Manager
AlphaOmega Management
11.2017 - 12.2021
Assistant Manager
Parawest Property Management
01.2014 - 08.2017
Leasing Agent
Amaz Property Management
06.2012 - 01.2014
Assistant Manager
Guardian Management
02.2010 - 06.2012
Assistant Manager
Sunridge Management
10.2003 - 02.2010
High school diploma - General Studies
Berkner High School
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