Michelle Robitaille
Coronado,USA
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations. Experienced in retail management, excelling in sales, customer relationships, and visual merchandising strategies. Proven track record in inventory management. Bring loyalty, a strong work ethic, and a genuine commitment to company success.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Wag'n Tails
02.2024 - Current
- Manage opening and closing procedures, recommend and implement changes to enhance the efficiency of daily activities.
- Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentor new employees on company policies, procedures, and best practices to ensure success.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and retain knowledge of new products.
- Developed a loyal customer base through personalized interactions, increasing repeat business.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction.
- Provided weekly work schedules to employees to accommodate business demands and employee requests.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Partner/Independent Travel Agent
Crown Isle Travel
04.2021 - Current
- Co-created and implemented business plan and business model. Implemented automated office systems, optimizing client and financial records management, and data communications maintaining accuracy and relevance.
- Generate billing documentation and communication for new reservations. Communicate with clients in timely manner, keeping them updated of any changes and reminders of pertinent dates and deadlines for payments and filings.
- Created and maintain office filing system for both client information and documents plus business accounts payable. Maintained accurate records of client bookings to ensure proper billing and commission tracking.
- Manage customer inquiries via phone call or email efficiently. Determining through dialog with clients what would be best for client based on their input.
- Learn and maintain proficiency in multiple travel suppliers' reservation systems. Establish and cultivate relationships with agents of travel suppliers.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Managed invoice and confirmation documentation.
- Maintained records reservations into system.
- Compose emails for new bookings, final payment reminders and bookings paid in full.
- Created detailed travel reports for clients outlining their trip itinerary, accommodations, transportation arrangements, and activities.
Manager
Wag'n Tails
08.2011 - 03.2020
- Managed daily operations.
- Processed cash and credit card payments rapidly and accurately
- Greeted customers in a timely fashion while quickly determining their needs
- Answered questions regarding the store and it merchandise
- Addressed all customer inquiries promptly and with detailed information.
- Helped customers with questions, problems or complaints in person or via telephone
- Placed food and merchandise orders on a weekly and monthly basis
- Handled customer special orders
- Calculated pricing on new products and kept current with any changes on existing products
- Helped organize and create displays throughout the store
- Trained and managed sales associates
- Used Quickbooks on a daily basis to add new products, track sales of popular and slow moving merchandise, create purchase orders
- Worked closely one on one with vendors and sales representatives in person, on the telephone or via email to place orders or inquire about products
- Assisted in identifying and integrating new product lines.
- Responsible for closing out and balancing the cash drawer at the end of the day
Manager
Kaffeen's Espresso Bar
03.2007 - 03.2011
- Managed entire business day-to-day operations to administrative support inclusively for an out-of-town owner.
- Responsible for interviewing, hiring, and processing new employees. Trained and mentored staff to achieve the highest level of customer service while focusing on safety procedures to create safe working conditions while upholding Kaffeen's reputation for excellence.
- Coordinated and maintained smooth staffing operations.
- Facilitated disciplinary actions and handled terminations effectively.
- Managed budgets to ensure optimal financial performance and business growth.
- Ensured timely invoice processing with precision.
- Generated weekly and monthly reports for trend analysis.
- Reduced waste through effective oversight.
Sales Associate
Wag'n Tails
07.2002 - 06.2007
- Performed cash drawer counts during every shift.
- Greeted customers and answered questions
- Processed sales transactions at the register and via phone.
- Showcased proper handling of merchandise.
- Responsible for keeping shelves stocked and product out
- Maintain cleanliness of store front and self dog wash in the back in a timely fashion
- Helped with special product and food orders
Education
High School -
Coronado High School
Coronado, CA05.2002
Skills
- Quick learner
- Self-motivated
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
Timeline
Assistant Store Manager
Wag'n Tails
02.2024 - Current
Partner/Independent Travel Agent
Crown Isle Travel
04.2021 - Current
Manager
Wag'n Tails
08.2011 - 03.2020
Manager
Kaffeen's Espresso Bar
03.2007 - 03.2011
Sales Associate
Wag'n Tails
07.2002 - 06.2007
High School -
Coronado High School
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