Proven leader with a track record of enhancing operational efficiency at McDonald's, skilled in customer service and problem-solving. Excelled in teamwork and collaboration, driving significant improvements in customer satisfaction and process optimization. Demonstrated expertise in time management by streamlining audit processes at Ez 8 Motel, achieving more with less.
Hi, I’m
Michelle Robles
Phoenix,AZ
Summary
Overview
21
years of professional experience
Work History
Mcdonalds
Crew Member
02.2022 - 02.2023
Job overview
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Ez 8 Motel
Auditor
12.2010 - 12.2020
Job overview
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
McDonald's
Shift Leader
08.2018 - 11.2019
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Las Jicaras Mexican Grill
Owner
08.2002 - 07.2018
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Manassas Park High SchoolManassas Park, VA
High School Diploma
06.1998
University Overview
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Timeline
Crew Member
Mcdonalds
02.2022 - 02.2023
Shift Leader
McDonald's
08.2018 - 11.2019
Auditor
Ez 8 Motel
12.2010 - 12.2020
Owner
Las Jicaras Mexican Grill
08.2002 - 07.2018
Manassas Park High School
High School Diploma