Michelle Robles
Whitewater,WI
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
26
26
years of professional experience
Work History
MLA
Fort Atkinson Memorial Hospital
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Proven ability to learn quickly and adapt to new situations.
PHLEBOTOMY TEAM LEAD
Examone
04.2015 - Current
- Demonstrated ability to lead and motivate a team of phlebotomists in order to meet organizational goals
- Provide excellent customer service
- Maintained up-to-date records of patient data, laboratory results, and other pertinent information
- Assisted in resolving customer complaints or issues related to the services provided by the department
- Developed and implemented procedures for specimen collection, processing, and storage that met industry standards
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
LEAD PHARMACY TECHNICIAN
Hometown Pharmacy
02.2022 - 05.2024
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Assisted with inventory management by placing orders with vendors and confirming receipt
- Resolved customer inquiries regarding product availability, pricing, and billing issues in a timely manner
- Rotated shelves to check for and dispose of expired medications
- Operated cash registers to accept payment from customers
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
PHLEBOTOMY SPECIALIST
Quest Diagnostics
06.2018 - 05.2020
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining accuracy
- Provided excellent customer service, went above and beyond to ensure customer satisfaction
- Complied with HIPAA regulations regarding confidentiality of patient records
- Followed established policies and procedures for specimen collection, transport, storage and disposal of biohazardous materials
- Performed venipunctures and finger sticks to collect blood samples for laboratory testing
- Participated in continuing education programs related to phlebotomy practices and procedures
- Delivered exceptional care to each patient by listening attentively and responding appropriately to their needs
- Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
CRITICAL CARE TECHNICIAN
Waukesha Memorial Hospital
06.1999 - 04.2004
- Demonstrated expertise in operating advanced medical equipment and monitoring patient vital signs
- Performed phlebotomy, EKG's and other clinical procedures according to hospital protocol.
- Performed cardiac catherterization sheath removal and IV starts
- Supported nursing staff by performing delegated tasks such as collecting specimens, changing dressings, positioning patients.
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
Skills
- Multitasking
- Customer Service
- Problem Solving
- Organizational Skills
- Attention to Detail
- Cerner Software
- Teamwork and collaboration
- Friendly, positive attitude
Timeline
MLA
Fort Atkinson Memorial Hospital
05.2024 - Current
LEAD PHARMACY TECHNICIAN
Hometown Pharmacy
02.2022 - 05.2024
PHLEBOTOMY SPECIALIST
Quest Diagnostics
06.2018 - 05.2020
PHLEBOTOMY TEAM LEAD
Examone
04.2015 - Current
CRITICAL CARE TECHNICIAN
Waukesha Memorial Hospital
06.1999 - 04.2004
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