Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Michelle Robles

Phoenix
Michelle Robles

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Walmart. Proven ability to enhance customer satisfaction through efficient checkout processes and effective complaint resolution. Expertise in cash handling and loss prevention, ensuring financial integrity while fostering positive relationships with patrons. Committed to maintaining a clean and organized work environment.

Overview

11
years of professional experience

Work History

Walmart

Front End Cashier
05.2024 - 01.2025

Job overview

  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.

Mcdonalds

Shift Lead
02.2022 - 02.2023

Job overview

  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.

E-z 8 Motel

Auditor
09.2021 - 06.2022

Job overview

  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.

Las Jicaras Mexican Grill

Owner
07.2014 - 08.2019

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Education

Manassas Park High
Manassas, VA

GED
06-1989

University Overview

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Customer service
  • Team player attitude
  • Loss prevention
  • Cash handling expertise
  • Shelf stocking
  • Reliability and punctuality
  • Cash register operation
  • Professional appearance
  • Efficient checkout process
  • Credit card transactions
  • Point-of-sale system operation
  • ID verification
  • Handling complaints
  • Fraud prevention
  • Scanner operation
  • Cash management
  • Cleanliness and hygiene
  • Accurate money counting
  • Payment processing

Accomplishments

Accomplishments

i have my peer support certfication

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Front End Cashier
Walmart
05.2024 - 01.2025
Shift Lead
Mcdonalds
02.2022 - 02.2023
Auditor
E-z 8 Motel
09.2021 - 06.2022
Owner
Las Jicaras Mexican Grill
07.2014 - 08.2019
Manassas Park High
GED

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