Michelle Robles
Murrieta,CA
Summary
Results-driven professional with proven ability to swiftly acquire new skills and enhance team performance. Demonstrates strong communication and a commitment to achieving organizational objectives.
Overview
17
17
years of professional experience
Work History
DIS Aide
Murrieta Valley Unified School District
Murrieta, California
08.2016 - Current
- Implemented positive reinforcement strategies to encourage appropriate behavior in the classroom.
- Collaborated with teachers and parents to address behavioral challenges effectively.
- Monitored student progress and adjusted interventions based on observed behaviors.
- Conducted one-on-one sessions to teach coping and social skills to students.
- Documented student behaviors and interventions for reporting and analysis purposes.
- Advocated for students' needs during meetings with educational teams and stakeholders.
- Implemented de-escalation techniques when needed to reduce stress levels among students displaying challenging behaviors.
- Tracked data on individual student performance to measure progress towards established goals.
- Utilized data collection methods such as frequency counts, duration recording, and ABC charts to monitor student progress.
- Provided guidance and support to students with challenging behaviors in classroom settings.
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
- Consulted with team members regularly regarding any changes made within current intervention plans.
Sales Associate Assistant Manager
The UPS Store Inc.
Murrieta, California
12.2013 - 02.2016
- Handled customer inquiries and resolved issues promptly and effectively.
- Collaborated with team members to improve store operations and efficiency.
- Trained new associates on store policies and procedures for seamless onboarding.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Managed schedules to ensure timely completion of projects and tasks.
- Oversaw budget management for departmental expenses and resources.
- Monitored staff performance and addressed issues.
Seasonal Worker
Bakers Bakery
Custer, SD
04.2011 - 10.2011
- Followed safety protocols while handling kitchen tools and machinery.
- Collaborated with team members to ensure timely production.
- Followed health and safety standards in food preparation consistently.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Seasonal Server
The Purple Pie Place
Custer , SD
04.2011 - 10.2011
- Took and processed orders with attention to detail.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area.
- Managed cash register and handled payments efficiently.
- Assisted in training new servers on restaurant procedures.
- Resolved customer complaints with professionalism and empathy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures for handling cash payments.
Cashier
Carls Jr
Murrieta, CA
02.2009 - 04.2011
- Processed customer transactions efficiently and accurately at fast-paced restaurant.
- Maintained cleanliness and organization of cash register and surrounding area.
- Handled cash, credit, and gift card payments securely and responsibly.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly to enhance satisfaction experience.
- Performed other duties as assigned by management.
Education
High School Diploma -
Custer High School
Custer, SD01-2013
Skills
- Behavioral intervention strategies
- Data collection methods
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Time management
- Computer skills
- Good Telephone Etiquette
- Recordkeeping
- Microsoft Word
- Organizational skills
- MS office
- Document management
- Scheduling coordination
- Filing systems knowledge
- Positive attitude
Relevant Expierence
- Currently gaining hands on experience in office operations, including receptionist duties, attendance management and student services with the School District.
- Collaborating closely with office personnel to support daily school functions and maintain accurate student records.
- Developing proficiency in district systems such as Raptor Visitor Management, Aeries Student Information System and compliance with school protocols
- Strengthening organizational, communication and clerical skills in a fast- paced educational environment.
- I volunteered at a local BMX track, managing front office operations including registration, scheduling, and recordkeeping. Handled clerical duties such as data entry, fee collection, tracking expenses and preparing reports. Supported event coordination by assisting riders, families and staff, ensuring smooth day to day operations.
Timeline
DIS Aide
Murrieta Valley Unified School District
08.2016 - Current
Sales Associate Assistant Manager
The UPS Store Inc.
12.2013 - 02.2016
Seasonal Worker
Bakers Bakery
04.2011 - 10.2011
Seasonal Server
The Purple Pie Place
04.2011 - 10.2011
Cashier
Carls Jr
02.2009 - 04.2011
High School Diploma -
Custer High School