Michelle Roche
Commerce City,CO
Summary
Dynamic Store Manager with a proven track record at Dollar Tree Stores, excelling in customer service and inventory management. Enhanced customer satisfaction through effective team training and innovative merchandising strategies. Skilled in operations management and employee development, fostering a positive work environment that drives sales and improves service quality.
Overview
14
14
years of professional experience
Work History
Store Manager
Dollar Tree Stores
12.2019 - 07.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Support Mansger
Walmart
08.2011 - 06.2019
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Education
Deploma/ GED - General Studies
Arvada High
Arvada, CO06.1992
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Store merchandising
- Inventory management
- Retail inventory management
- Employee training
- Inventory control
- Shift scheduling
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Operations management
- Store displays
- Employee scheduling
- Accurate cash handling
- Retail sales techniques
- Product merchandising
- Payroll management
- Customer response
- Bank deposit procedures
- Loss prevention
- Strategic planning
Timeline
Store Manager
Dollar Tree Stores
12.2019 - 07.2025
Support Mansger
Walmart
08.2011 - 06.2019
Deploma/ GED - General Studies
Arvada High
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