Michelle Rodriguez
Austin,Texas
Summary
Experienced and result-driven Registered Behavior Technician with a demonstrated history of working in the mental health industry providing the highest quality of ABA therapy to young patients on the spectrum.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Action Behavior Centers
Austin, TX
01.2022 - Current
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Worked as part of collaborative team to address changing needs of children and families.
Billing Specialist
G.E.C. Transport Solutions
Pharr, TX
05.2021 - 01.2022
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Counseled debtors on payment options and arranged installment agreements.
- Collected data to complete detailed financial reports for stakeholders and management.
- Executed billing tasks and recorded information in company databases.
- Created improved filing system to maintain secure client data.
- Followed up with appropriate parties to obtain prompt payments.
Hostess, Server, and Bartender
Mori Japanese Grill
McAllen, Texas
05.2019 - 01.2020
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations and communicated changes to guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX12.2022
Skills
- Coordinating Care
- Positive Interactions
- Interpersonal Skills
- Behavioral Intervention Plans (BIP)
- Positive Reinforcement Strategies
- Creative Solutions
- Behavior Management Systems
- ABA Techniques
- Patient Behavior Monitoring
- Autism and Spectrum Disorders
- Crisis Management
- Behavior Redirection
- Critical Thinking
- Behavioral Analytics
- Data Entry
- Leadership
- Fluency in Spanish
- Engaging personality
- Collection Practices
- Billing Inquiries
- Sales expertise
- Point of Sale Knowledge
- Microsoft Excel
- Microsoft Word
Accomplishments
Awarded the "Team" core value certificate
Awarded the "Excellence" core value certificate
Certification
- RBT - Registered Behavior Technician
- TABC Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
01.2022 - Current
Billing Specialist
G.E.C. Transport Solutions
05.2021 - 01.2022
Hostess, Server, and Bartender
Mori Japanese Grill
05.2019 - 01.2020
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
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