Michelle Rodriguez
Sanford,FL
Summary
Dedicated customer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking remote/ medical positions. Offering excellent communication and good judgment.
Overview
1
1
year of professional experience
Work History
To-Go Server
Olive Garden
Hialeah, FL
03.2022 - 07.2022
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
- Greeted and acknowledged guests and delivery drivers to foster highest level of service.
- Maintained neat and organized work areas to comply with food handling and safety regulations.
- Called and updated customers on order status and alerted when menu items ran out before kitchen processed orders, making changes and suggesting alternatives to preserve customer satisfaction.
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
- Kept take-out area well-stocked to facilitate speedy service.
- Served food and alcohol following company standards and state service requirements to maintain freshness and safety.
- Adhered to food and drink packaging guidelines to optimize freshness.
- Utilized standard greetings and telephone etiquette when addressing and speaking with guests.
- Engaged with guests making food and beverage decisions, advising on menu item availability, specials and popular meal combinations and drink pairings.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Sales Associate
Discovery Clothing
Hialeah Gardens, FL
10.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Front of House Employee
Diced
Miami Lakes, FL
06.2021 - 08.2021
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Disinfected frequently touched between guests to minimize infection risks.
- Serviced bathroom by cleaning surfaces and replacing soap.
- Checked entryway regularly and handled needs such as window cleaning and trash removal.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Education
Bachelor of Science - Nursing
University of Central Florida
Orlando, FL04.2026
High School Diploma -
Mater Lakes Academy
Hialeah, FL06.2022
Skills
- Warm and Friendly
- Courteous Phone Demeanor
- Guest Satisfaction
- Food Preparation and Safety
- Merchandise Sales
- To-Go Order Preparation
- Hospitality Management
- Register Management
- Credit Card Transaction Processing
- Greeting and Seating Guests
Timeline
To-Go Server
Olive Garden
03.2022 - 07.2022
Sales Associate
Discovery Clothing
10.2021 - 02.2022
Front of House Employee
Diced
06.2021 - 08.2021
Bachelor of Science - Nursing
University of Central Florida
High School Diploma -
Mater Lakes Academy