Michelle Rodriguez
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
211
02.2021 - Current
- Assist clients in San Diego County with information regarding resources they need assistance with.
- Inbound Phone system service that clients call to get information regarding different types of services in the San Diego County area
- Help clients apply for various services they are eligible for via phone
- Work on special projects like outbound referrals to reach out to vulnerable populations that may need assistance with services
- We capture our data in a CRM software called Salesforce we use AIR Certified
- System with I&R to pre screen our callers to see what services they may be eligible for
- Ensure to provide the best customer service experience to all clients calling in for services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Guest Service Representative
ON CALL, Manpower
07.2016 - 09.2022
- Assisted and registered attendees during convention and other events
- Served as an information Guide to customers
- Duties changed based on event such as Scanning badges, Checking in attendees
- As well as set up and organization of events
- Ensure Customers have a good experience by providing the best service.
Guest Service Associate
ON CALL, Action Figures
07.2017 - 01.2020
- Assist and registered attendees during events and conventions
- Checked in and out attendees and assisted with information on event details and special events going on
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
Program Assistant
2Gen San Diego
07.2018 - 01.2020
- Assisted with Front office duties such as answering Phone, emails of clients
- Assisted with planning and coordinating day-to-day and special program activities.
- Did clerical task such as Filing, Data entry and distributing mail
- Prepared meeting rooms and materials for events.
Customer Service Support
Tipsy Elves
11.2017 - 03.2018
- Solved issues regarding orders via Chat, Email, and phone
- Documented issues with the orders and followed up with complaints and status of refunds
- Handled CRM software programs such as Zendesk,
- Slack, Magento, Mercedes
- Followed up with customers to make sure they received the best service and the issue was corrected.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Receptionist
Daymon Interactions
12.2017 - 12.2017
- Answered central multiphone system and directed the calls accordingly
- Confirmed client appointments and updated client records
- Checked in visitors and distributed badges to employees
- Received and sorted mail correspondence
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Phlebotomy Intern
Paradise Valley Hospital
09.2017 - 09.2017
- Did my phlebotomy intern hours for certification at this facility
- Assisted with 50 + patient blood draws
- Reviewed the patient record and identified them before obtaining any blood sample or specimen
- Assisted with organizing materials in the storage area and disinfected patient areas.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Medical Assistant Externship
La Maestra Community, Health Center
02.2016 - 02.2016
- Assisted provider with 25+ patients a day
- Assisted provider with translation services in Spanish as well as assist with procedures
- Assisted with the scheduling of appointments and verifying patient demographic and insurance information
- Provided patients with the best customer service to create a good experience
- Collected histories, vitals and current complaints via patient interviews.
Education
Associate - Liberal Arts for Transfer
Southwestern Community College
Chula Vista, CA08.2023
Certificate - Healthcare Revenue Cycle
University of California - San Diego
La Jolla, CA06.2023
Clinical Medical Assistant Certificate -
San Diego State University
San Diego, CA2015
High School Diploma -
Diego Hills Charter
San Diego, CA05.2013
Skills
- Proficient in Microsoft Office programs, Google Suite
- Willingness to Adapt and Learn new skills
- Knowledge of CRM software such as Zendesk, Salesforce, Magento, Mercedes
- Proficient in live chat, Email, Multiline phone system
- Team Leadership and Collaboration
- Scheduling
- Data Entry
- Documentation
- Client Relations
- Call Management
- Team Leadership and Collaboration
- Data Collection
- Appointment Scheduling
- Medical Terminology Knowledge
- Coordination
- Clerical Support
- Team Leadership and Collaboration
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Customer Service Representative
211
02.2021 - Current
Program Assistant
2Gen San Diego
07.2018 - 01.2020
Receptionist
Daymon Interactions
12.2017 - 12.2017
Customer Service Support
Tipsy Elves
11.2017 - 03.2018
Phlebotomy Intern
Paradise Valley Hospital
09.2017 - 09.2017
Guest Service Associate
ON CALL, Action Figures
07.2017 - 01.2020
Guest Service Representative
ON CALL, Manpower
07.2016 - 09.2022
Medical Assistant Externship
La Maestra Community, Health Center
02.2016 - 02.2016
Associate - Liberal Arts for Transfer
Southwestern Community College
Certificate - Healthcare Revenue Cycle
University of California - San Diego
Clinical Medical Assistant Certificate -
San Diego State University
High School Diploma -
Diego Hills Charter
- CCMA - Certified Clinical Medical Assistant
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