Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michelle Rodriguez

Columbia,TN

Summary

Customer-oriented Store Manager offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with [6] years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Customer-oriented Store Manager offering over 6 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Knowledgeable management with over 6 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented manger bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience

Work History

Store Manager

Dollar General Store
Columbia, TN
10.2023 - Current
  • Organized promotional events to increase product awareness.
  • Recruited, trained and supervised new employees.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in a timely manner.
  • Assessed operational efficiency of the store's departments.
  • Developed relationships with suppliers to negotiate better prices.
  • Implemented efficient systems for tracking stock movement.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Planned special promotions or discounts based on market trends.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Updated POS system with new products and promotional offers.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Performed regular price checks to ensure competitive pricing.
  • Ensured compliance with safety regulations and company policies.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Developed and implemented operational policies and procedures.
  • Coordinated with HR to recruit, train, and retain staff.
  • Implemented continuous improvement initiatives for process optimization.
  • Established effective communication channels within organization.
  • Streamlined workflow processes to reduce costs and increase efficiency.
  • Collaborated with sales team to drive revenue growth.
  • Managed risk mitigation strategies across all operations.

Lunch Assistant

Lansing School District
Lansing, MI
01.2022 - 01.2023
  • Stocked beverage coolers with pre-packaged drinks for student consumption.
  • Served meals to students in an efficient manner while maintaining high standards of quality control.
  • Followed all HACCP guidelines for food storage, preparation and service.
  • Ensured proper portion sizes were served to students in accordance with school nutrition policies.
  • Responded promptly to requests from supervisors or administrators related to lunch services operations.
  • Operated cash registers accurately and efficiently when collecting payments from students or parents for school meals.
  • Replenished buffet style serving areas with fresh food items as needed throughout the day.
  • Communicated effectively with other members of the cafeteria team regarding menu changes, special orders.
  • Participated in weekly inventory checks of cafeteria supplies including paper products, condiments, beverages.
  • Cleaned and sanitized kitchen utensils, equipment and surfaces before, during and after lunch service.
  • Restocked food items as needed throughout the day.
  • Recorded accurate counts of student meal selections at each station throughout the day.
  • Monitored student behavior in the cafeteria to ensure compliance with safety regulations.
  • Performed other duties as assigned by supervisor or manager.
  • Maintained a clean, sanitary and safe work environment by following all safety protocols.
  • Resolved customer complaints quickly and professionally when necessary.
  • Assisted in the preparation of daily lunch menus according to USDA guidelines.
  • Checked expiration dates on food items prior to serving or preparing meals.
  • Assisted in the preparation of food items, such as sandwiches, salads, and desserts.
  • Assisted with catering events as needed by setting up buffet lines or plating individual meals.
  • Used proper portion sizes when serving meals to customers.
  • Operated cash registers accurately and efficiently to process payments from customers.
  • Followed health and safety regulations when preparing meals or handling food products.
  • Served customers quickly and efficiently while maintaining high standards of customer service.
  • Ensured that all ingredients were fresh before using them for meal preparation.
  • Stocked shelves with necessary supplies for cafeteria operations.
  • Provided nutritional information about menu items upon request.
  • Prepared hot entrees according to recipes and instructions provided by supervisor.
  • Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
  • Checked expiration dates on food products prior to use.
  • Reviewed menus regularly to make sure prices are up-to-date.
  • Adhered to sanitation policies when cleaning work areas.
  • Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
  • Rotated stock items so that older items are used first.
  • Recorded daily sales transactions into the point-of-sale system.
  • Trained new staff members on proper food handling techniques and safety protocols.
  • Received orders from vendors and restocked supplies accordingly.
  • Restocked utensils and condiments on the cafeteria line as needed.
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Learned and followed menu recipes, cooked food on grills and fryers and served food in proper portion sizes.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Organized and prepared ingredients for batch cooking.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Maintained tools, equipment and surfaces in clean, neat and working order.
  • Adhered to safe and proper storage guidelines for incoming supplies.
  • Utilized safe and efficient methods for operating equipment.
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Monitored use of condiments, utensils and beverages.
  • Upheld correct procedures for preparing foods and storing leftovers.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Operated industrial dishwasher to wash glassware and utensils.
  • Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
  • Tailored orders to address customer allergies and gluten concerns.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Cleaned and sanitized utensils, dishes or silverware.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Prepared meats, vegetables or desserts according to orders or instructions.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Restocked cupboards, refrigerators and service stations with new food items or supplies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Placed food trays over warmers for immediate service or stored in refrigerated storage cabinets.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Stocked cupboards and refrigerators and tended salad bars and buffet meals.
  • Prepared ingredients for chefs, including washing, peeling, and chopping.
  • Assisted with cooking tasks such as boiling and frying foods.
  • Maintained clean and organized workstations for efficient food prep.
  • Measured and weighed ingredients according to recipes.
  • Operated kitchen equipment like mixers, slicers, and grinders.
  • Ensured proper storage of raw materials and prepared dishes.
  • Packaged take-out meals according to customer orders.
  • Adhered to food safety guidelines during all preparation stages.
  • Monitored inventory levels and reported shortages to management.
  • Followed standardized recipes for consistent dish quality.
  • Collaborated with team members to ensure timely meal service.
  • Inspected incoming ingredients for freshness and quality.
  • Assisted in menu planning based on ingredient availability.
  • Provided support during high-volume service periods.
  • Produced large quantities of food items for catering events.
  • Maintained kitchen equipment cleanliness and functionality.

Hotel Front Desk Supervisor

Hampton Inn By Hilton
East Lansing, MI
04.2011 - 08.2013
  • Managed inventory of supplies used at the front desk.
  • Performed administrative duties as required such as filing paperwork or updating records.
  • Answered telephone inquiries from customers in a timely manner.
  • Scheduled shifts for front desk personnel.
  • Greeted guests and checked them in and out of the hotel.
  • Handled cash transactions accurately while adhering to established policies and procedures.
  • Participated in budget planning activities related to front desk operations.
  • Processed payments for services rendered at the front desk.
  • Coordinated with housekeeping staff regarding room availability and occupancy levels.
  • Developed and implemented strategies to improve customer satisfaction.
  • Maintained accurate records of daily transactions.
  • Reviewed guest feedback forms to identify areas needing improvement.
  • Resolved guest complaints in a professional manner.
  • Conducted regular audits of all front desk operations.
  • Prepared reports on occupancy rates, revenue generated, and customer satisfaction ratings.
  • Assisted guests with reservations for dining, spa services, and other amenities offered by the hotel.
  • Ensured compliance with all safety regulations and protocols.
  • Monitored front desk staff to ensure they met customer service standards.
  • Provided information about local attractions and events.
  • Trained new hires on procedures, policies, and customer service expectations.
  • Handled cash registers and balanced daily receipts.
  • Implemented best practices to maximize efficiency at the front desk area.
  • Compiled daily reports of occupancy levels for management review.
  • Provided excellent customer service to all guests by responding promptly to their requests or concerns.
  • Handled cash transactions accurately while adhering to established accounting procedures.
  • Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
  • Organized group check-ins according to prearranged plans.
  • Maintained accurate records of guest reservations, cancellations and no-shows.
  • Ensured that the front desk was adequately stocked with supplies throughout the day.
  • Answered inquiries from potential customers regarding room availability, rates and policies.
  • Checked in guests using computerized reservation systems, collected payments and verified credit cards.
  • Upgraded rooms for VIP customers as requested.
  • Monitored security cameras in order to ensure safety of guests and staff members.
  • Prepared weekly schedules for receptionists on duty.
  • Assisted guests with directions and transportation arrangements when needed.
  • Scheduled appointments for spa treatments or other services requested by guests.
  • Responded to emergency situations in a timely manner.
  • Informed housekeeping staff of any special requests made by guests.
  • Processed incoming mail, faxes and email messages for the hotel staff.
  • Developed relationships with frequent customers in order to increase repeat business.
  • Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
  • Resolved billing discrepancies between guest accounts and invoices.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Drafted professional business documents, spreadsheets and correspondence.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Built and maintained productive relationships with employees.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Delegated work to staff, setting priorities and goals.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Responded to and resolved guest issues or complaints.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Oversaw recruiting, interviews and new employee hiring.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Housekeeping Room Attendant

Hampton Inn By Hilton
East Lansing, MI
04.2010 - 04.2011
  • Communicated effectively with team members about daily assignments and task progress.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Replenished room amenities according to established guidelines.
  • Responded promptly to requests from guests and other departments.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Kept up-to-date records of items cleaned in each room.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Ensured compliance with health regulations regarding sanitation procedures.
  • Provided guests with information on hotel services and room features.
  • Organized storage areas for efficient access to materials and supplies.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Assisted colleagues whenever necessary in order to meet deadlines set by management.
  • Participated in regular training sessions related to hospitality industry trends and best practices.
  • Reported any maintenance issues or damage found in the guest rooms to supervisor.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Furnished guests with clean linens and supplied rooms with toiletries.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
  • Attended to guest rooms by sweeping, mopping, and vacuuming.
  • Organized supplies for use based on expected customer needs.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Communicated with maintenance team on damages to repair.
  • Reported damage or theft of hotel property to management.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Inspected furniture for damage or stains in between guest stays.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Sorted and counted linens and organized in storage areas.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Swept and damp-mopped private stairways and hallways.
  • Maintained cleanliness of residential homes through vacuuming and dusting.
  • Sanitized bathrooms, kitchens, and common areas using eco-friendly products.
  • Laundered linens, towels, and clothing for clients in a timely manner.
  • Organized living spaces to promote functionality and aesthetics.
  • Managed supplies inventory and restocked cleaning items as needed.
  • Performed deep-cleaning tasks including carpet shampooing and window washing.
  • Polished hardwood floors, banisters, and furniture to maintain appearance.
  • Ensured proper disposal of waste materials according to recycling guidelines.

Loan Officer

Instant Credit Loans
Lansing, MI
03.2009 - 11.2009
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Negotiated terms and conditions of loan contracts.
  • Attended periodic training sessions related to consumer lending operations.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Identified opportunities for cross-selling additional products and services.
  • Assisted in the development of new products and services for loan customers.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Counseled clients on debt management and repayment plans.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Verified accuracy of loan documents prior to approval.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Approved or denied loan applications based on established guidelines.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Participated in community events to promote bank's consumer lending services.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Provided customer service support throughout the entire process from application through closing.
  • Monitored changes in relevant federal regulations related to lending practices.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Prepared reports detailing loan portfolio performance metrics.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Performed daily maintenance of loan applicant database.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Tracked and managed new leads and followed up on referral business.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Resolved file problems, bottlenecks and qualified issues throughout underwriting process.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Located and suggested loan packages that met client needs and priorities.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Developed loan contracts and explained contract terms to clients.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Updated client account information and records in company databases.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Set up debt payment plans based on client credit, income and assets.
  • Identified valuable solutions for customers with credit problems.
  • Collaborated with company teams to expedite loan approval processes.
  • Developed and recommended personal or commercial loan packages for clients.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Conducted ongoing market research to identify new lending opportunities.

Education

High School Diploma -

Everett High School
Lansing, MI
06-1993

Skills

  • Customer Service Management
  • Report Generation
  • POS Systems
  • Store Merchandising
  • Loss Prevention
  • Promotional planning
  • Revenue Generation
  • Budget Administration
  • Risk Management
  • Operational budgeting
  • Team Development
  • Operations Management
  • Shift Scheduling
  • Supply Ordering
  • Competitor Monitoring
  • Project Management
  • Partnership Building
  • Store operations oversight
  • Payroll Management
  • Talent Recruitment
  • Employee Training
  • Retail Inventory Management
  • Leadership Development
  • Team motivation
  • Leading Staff Meetings
  • Training and mentoring
  • Employee supervision and motivation
  • Customer Relations
  • Budget Development
  • Customer Service
  • Program Administration
  • Cash Management
  • Sales expertise
  • Multitasking and Organization
  • Database Management
  • Inventory Oversight
  • Order Management
  • Process Improvements

Affiliations

  • I'm a mom or 4 and grandma of 5 i like to meet new people and travel with family i'm a out going person with a great personality.

Timeline

Store Manager

Dollar General Store
10.2023 - Current

Lunch Assistant

Lansing School District
01.2022 - 01.2023

Hotel Front Desk Supervisor

Hampton Inn By Hilton
04.2011 - 08.2013

Housekeeping Room Attendant

Hampton Inn By Hilton
04.2010 - 04.2011

Loan Officer

Instant Credit Loans
03.2009 - 11.2009

High School Diploma -

Everett High School

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Michelle Rodriguez