Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Rodriguez

Tampa,Fl

Summary

High energy, outgoing employee with a dedication to give the best customer service and leave positive memories towards guest pulling them back. Organized independent worker with strong time management skills. With detail – oriented and able to learn new tasks quickly and effectively. I flourish well under pressure and have a strong work ethic. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Genesis Brain Institute
Tampa, FL
07.2024 - Current
  • Coordinated with community resources to provide comprehensive support to patients.
  • Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted outreach to community providers for referrals and resources.
  • Communicated with patients with compassion while keeping medical information private.
  • Assisted patients with navigation of complex healthcare systems, providing guidance on insurance and specialist services.
  • Collected and analyzed referral data and tallied number of referrals.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Processed invoice payments and recorded information in account database.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Input details into accounts and tracked payments.
  • Answered customer questions to maintain high satisfaction levels.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Resolved coding issues by working closely with healthcare providers.
  • Updated account information such as address changes or insurance updates.
  • Checked claims coding for accuracy with ICD-10 standards.

Case Manager Assistant

Southeast HomeCare
03.2022 - Current
  • Onboarded and delivered exceptional client service to 100+ patients per work shifts
  • High volume inbound/outbound call environment
  • Memorized over 50 + different patients medical supplies needed to be ordered and delivered from their health insurance
  • Verifying daily patients are still established with PCP
  • Requesting authorization for SN, PT, OT visits etc
  • Over 100+ patients from their health insurance
  • Verifying authorizations is approved or denied
  • Request Stat pick up from Labcorp and fax results to PCP
  • Listening to customer requirements, providing information
  • Responsible for assisting with distributing regulatory documents to identified patients
  • Educating patients about the appeal process related to their discharge
  • Maintains internal processing database to document work activity and communication on all assigned cases
  • Utilized case management software and databases for efficient information tracking.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.

Medical Receptionist/Front Desk

Florida Surgery Consultants
03.2021 - 03.2022
  • Checking in & outpatient
  • Making appointments
  • Scanning & faxing scripts etc
  • Superior in AdancedMD
  • Payment/ Billing
  • Knowledge of medical terminology, HIPAA regulations
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Compiled and coded patient information or data in appropriate computer system.
  • Greeted and checked in patients, updating patient information in computer system.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.

Personal Assistant

Stay At Home Mom
Tampa , FL
02.2018 - 11.2019
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Nanny/ childcare (9-year-old boy)
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Managing financials
  • Made travel arrangements for employee trips and conferences.
  • Assisted in the hiring and onboarding process of new staff, providing training and support as needed.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Education

ASL - Intermediate level

HCC Hillsborough Community College
03.2025

Diploma -

Alonso High School
01.2012

Some College (No Degree) -

Penn Foster College
Scottsdale, AZ

Skills

  • Electronic health records
  • Patient scheduling
  • Medical terminology
  • Patient advocacy
  • Customer service
  • Data entry
  • Team collaboration
  • Problem solving
  • Knowledgeable in AdvanceMd

References

  • Megan Summers, 8135414825
  • Yical Sanchez, 8133127158

Timeline

Patient Care Coordinator

Genesis Brain Institute
07.2024 - Current

Case Manager Assistant

Southeast HomeCare
03.2022 - Current

Medical Receptionist/Front Desk

Florida Surgery Consultants
03.2021 - 03.2022

Personal Assistant

Stay At Home Mom
02.2018 - 11.2019

ASL - Intermediate level

HCC Hillsborough Community College

Diploma -

Alonso High School

Some College (No Degree) -

Penn Foster College

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Michelle Rodriguez