Michelle Rodriguez
Lumberton
Summary
Dynamic Public Health Outreach Specialist with a proven track record at Accentuate Staffing, excelling in community outreach and customer service. Adept at connecting individuals with vital resources, utilizing strong problem-solving abilities and time management skills to enhance public health initiatives. Committed to improving community health through effective communication and education.30 plus yrs customer service experience.
Overview
23
23
years of professional experience
Work History
Public Health Outreach Specialist
Accentuate Staffing
04.2023 - 03.2025
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Knowledge of community resources
- Commitment to helping others
- Excellent communication and interpersonal skills.
- Problem solving abilities and organization.
- Certified Training for this role.
- Printed,organized,and maintained vaccine paperwork for public-facing and internal use.
- Supported Administrative
Vaccine Support Specialist
Accentuate Staffing
03.2022 - 04.2023
- Greet patients as they come into HD
- Provide excellent customer service
- Also ensure accurate information is given to patients concerning Vaccines and anything pertaining Covid 19.
- Assist patients with paperwork .
- Escort patients to Nurse to administer vaccine.
- Monitor patients after being vaccinated.
- Hand out Covid 19 test kits and supplies to the public .
COVID-19 Contact Tracing Investigator
Accentuate Staffing
09.2021 - 03.2022
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
COVID-19 Contact Tracer
Accentuate Staffing
12.2020 - 03.2021
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Sales Associate
Farmers Home Furniture
11.2018 - 03.2020
- Tracked stock using company inventory management software.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Educated customers on promotions to enhance sales.
Income Maintenance Caseworker
Robeson County Department of Social Services
02.2002 - 05.2017
- Operated computer and imaging equipment to retrieve and enter data into electronic case records.
- Determined if applicants met eligibility for public assistance programs.
- Gathered information via telephone, mail or in person from clients applying for assistance.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds, using active listening and interpersonal talents to ensure consistency
- Member of Carolina Access Board
Education
High School Diploma -
Magnolia High School
Lumberton, NC06.1990
Skills
- Community outreach
- Ability to meet deadlines in A timely manner
- Time management
- Excellent customer service
- Experience with NC Tracks
- Data Entry
- Onsite Vaccination Support
- Administrative & Clerical Support
- Public Health Comminucation
- Microsoft Excel
- NCID
- NCIR
- Vaccine Documentation & Record Management
- Medical Records
- Confidentiality &HIPPA Compliance
Timeline
Public Health Outreach Specialist
Accentuate Staffing
04.2023 - 03.2025
Vaccine Support Specialist
Accentuate Staffing
03.2022 - 04.2023
COVID-19 Contact Tracing Investigator
Accentuate Staffing
09.2021 - 03.2022
COVID-19 Contact Tracer
Accentuate Staffing
12.2020 - 03.2021
Sales Associate
Farmers Home Furniture
11.2018 - 03.2020
Income Maintenance Caseworker
Robeson County Department of Social Services
02.2002 - 05.2017
High School Diploma -
Magnolia High School
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