Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Michelle Rodriguez

West Covina,CA

Summary

Skilled order management professional with experience in optimizing order processes and ensuring customer satisfaction. Proven ability to collaborate within teams and adapt to changing requirements, consistently delivering results. Expertise in inventory management, logistics coordination, and customer service, coupled with reliable, adaptable, and results-driven approach. Skilled in inventory reconciliation and multitasking, ensuring accuracy and efficiency.

Overview

12
12
years of professional experience

Work History

Order Management Representative

Studio Distribution Services
02.2021 - Current
  • Sent emails to communicate order status and informed customers of back-orders or shipping delays.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Resolve complex order for high level account, order issues and problems to maximize customer satisfaction.
  • Navigated through different systems to build, track and monitor orders.
  • Keep track of system to make sure chargebacks and correct pricing deals are accurate.

Operations Manager

Ulta Cosmetics
09.2014 - 02.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Kept store updated to company standard sales, oversaw planograms were up to date and assisted new stores for grand opening standards.

Visual Merchandiser

Sears
01.2013 - 12.2014
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.

Education

Multimedia Certificate -

MUD Make Up Designory
Burbank, CA
05-2011

Skills

  • Order process management
  • Inventory reconciliation
  • Invoicing and billing
  • Computer efficient
  • Customer service management
  • Bilingual in english and spanish
  • Accuracy and attention to detail
  • Multitasking

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets. Achieving in new tracking sheets that help logistics team and management .
  • Have won employee of the year 3 years in a row.

Timeline

Order Management Representative

Studio Distribution Services
02.2021 - Current

Operations Manager

Ulta Cosmetics
09.2014 - 02.2021

Visual Merchandiser

Sears
01.2013 - 12.2014

Multimedia Certificate -

MUD Make Up Designory

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