MICHELLE RODRIGUEZ
Houston
Summary
Results-oriented Clinic Coordinator with a proven track record in patient relations, administrative assistance, and procedure support. Consistently goes beyond the basics to improve daily operations and ensure seamless clinic functioning. Possesses extensive knowledge of medical terminology while effectively tracking patient coverage. A poised professional known for expertise in benefits explanation and administration. Exceptional time management and interpersonal skills. Fluent in English and Spanish.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist/Front Desk Medical Receptionist
Suvida Healthcare
02.2025 - Current
- Ensures the highest level of customer service possible
- Displays respect and concern for all patients
- Attends all clinic huddles and clinic monthly meetings
- Greets and Welcomes patients to the clinic
- Assists patients to the seating area
- Assists patients in wheelchair to the seating area
- Assists patients with scheduling transportation to and from the clinic
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Senior Patient Access Representative
UT Health Houston Neurology
01.2023 - Current
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies
- Assisted in scheduling, rescheduling, and canceling appointments for patients
- Answered incoming calls from potential new patients and existing patient inquiries
- Verified insurance information prior to appointment booking
- Provided clear instructions to patients regarding their upcoming visits
- Performed follow-up calls to confirm scheduled appointments
- Generated daily reports on the number of booked, canceled, rescheduled appointments
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Clinic Coordinator
Baylor College Of Medicine
09.2017 - 01.2023
- Orchestrated seamless patient flow within the healthcare facility, ensuring efficient coordination, monitoring, assignment, and documentation of patient and clinical care
- Collaborated closely with clinical and management teams to execute and oversee patient care services, fostering a cohesive and patient-centric environment
- Demonstrated exceptional communication skills by promptly addressing patient inquiries and concerns via telephone and in-person interactions, ensuring a positive patient experience
Orthodontist Assistant
Dr. Norman S. Clauson
07.2004 - 08.2017
- Leveraged proficient computer skills to facilitate patient admissions, discharges, and follow-up appointments using specialized software, streamlining administrative processes
- Meticulously collected and accurately inputted patient data into the computer system while adhering to strict HIPAA guidelines, maintaining patient confidentiality and privacy
- Actively contributed as a member of the Patient Centered Education committee, participating in strategic initiatives to enhance patient education and engagement
- Facilitated enrollment of female patients into the Healthy Texas Women program through Medicaid, ensuring access to essential healthcare services and promoting women's health initiatives
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Set up examination room and dental trays in preparation for examinations and procedures
- Prepared for Orthodontist treatment and performed tasks such as wire changes, color changes, removal of braces, and preliminary examinations
- Performed administrative duties, including scheduling appointments and follow-up calls
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocols
- Dental procedure preparations
- Verified insurance online and over the phone
- Followed up with the patients and or parents about their copay and down payment for their dental work
- Strong communications skills for scheduling multi appointments for the patients and doctor
- Educated patients and parents on their oral hygiene and the care for their braces and appliances.
Education
Houston Community College
Houston, TXSkills
- Insurance Knowledge
- Multidisciplinary team collaboration
- Proficient in verbal communication and written correspondence
- Demonstrated excellence in multitasking within fast-paced environments
- Efficiently managing multiple tasks
- Highly computer literate
- Adept at utilizing various software and technology tools to enhance productivity and workflow
- Unit Administration
- Process Improvements
Certification
- Dental Assistant Certification Comprehensive training in dental procedures, patient care, and clinical practices.
- Leadership Course Focused on developing leadership skills, team management, and strategic decision-making.
- Administration Support Training Specialized training in office management, administrative tasks, and organizational efficiency.
- Insurance Verification Course Expertise in verifying insurance claims, understanding policy details, and managing patient billing.
Languages
Spanish
Professional Working
Timeline
Insurance Verification Specialist/Front Desk Medical Receptionist
Suvida Healthcare
02.2025 - Current
Senior Patient Access Representative
UT Health Houston Neurology
01.2023 - Current
Clinic Coordinator
Baylor College Of Medicine
09.2017 - 01.2023
Orthodontist Assistant
Dr. Norman S. Clauson
07.2004 - 08.2017
Houston Community College
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