Michael W Coleman III
Los Angeles,CA
Summary
Dedicated Customer Service professional with strong interpersonal skills and a solid work ethic. Experienced in fast-paced environments, capable of quickly mastering new skills and managing responsibilities independently. Committed to meeting organizational needs through consistent and organized practices while effectively adapting to challenges.
Overview
6
6
years of professional experience
Work History
Security Guard
Friendly Valley Country Club
Santa Clarita, California
08.2025 - Current
- Monitored access points, ensuring safety and security for members and guests.
- Conducted daily security patrols of assigned areas.
- Conducted regular patrols of the property to deter unauthorized activity.
- Responded promptly to incidents and emergencies on the premises.
- Implemented safety measures to protect property during high-traffic events.
- Maintained security logs and incident reports, facilitating effective management review.
- Delivered exceptional customer service, enhancing overall member experience during events.
Position Driver
Enterprise Rent-A-Car
Sacramento, California
09.2022 - 07.2025
- Delivered goods and services to customers on time and in excellent condition.
- Operated vehicles safely, ensuring adherence to company policies and traffic regulations.
- Assisted customers with vehicle pick-up and drop-off processes, improving overall service satisfaction.
- Maintained cleanliness and organization of rental vehicles, upholding company standards for customer presentation.
Cashier/Customer Service Representative
JC Penny
Sacramento, California
10.2021 - 07.2022
- Guided customers through inquiries and product selections to enhance their shopping experience.
- Addressed customer complaints with patience and professionalism to maintain positive relationships.
- Scanned merchandise quickly while providing friendly service to customers.
- Processed cash, credit, and gift card transactions with accuracy to ensure customer satisfaction.
Overnight Stocker
Home Depot
Lancaster, CA
02.2021 - 06.2021
- Transported merchandise to sales floor and replenished out-of-stock items to maintain inventory levels.
- Assisted customers in locating items promptly, enhancing overall store satisfaction.
- Collaborated with customers to pack items according to specific preferences and requirements.
Package Handler
FedEx
Palmdale, CA
05.2020 - 01.2021
- Loaded and unloaded trucks at shipping dock to facilitate timely dispatch.
- Cleared jams and unblocked conveyor system to ensure continuous flow of goods.
- Tracked item movements using hand-held scanners and physical logs for accurate inventory management.
Education
Bachelor of Science - Kinesiology
California State University Sacramento
Sacramento, CA07-2025
High School Diploma -
Eastside High School
Lancaster, CA06-2020
Bachelor of Science - Kinesiology
California State University, Northridge
Northridge, CA03-2026
Skills
- Patrol techniques
- Security camera monitoring
- Lockdown procedures
- Safety Awareness
- Dependable Presence
- Attention to detail
- Time management
- Problem Solving
- Customer Focus
- Team collaboration
- Conflict resolution
- Effective communication
- Communication skills
- Reliability and responsibility
- Efficiency and detail
- Reliability and responsibility
References
Furnished upon request
Timeline
Security Guard
Friendly Valley Country Club
08.2025 - Current
Position Driver
Enterprise Rent-A-Car
09.2022 - 07.2025
Cashier/Customer Service Representative
JC Penny
10.2021 - 07.2022
Overnight Stocker
Home Depot
02.2021 - 06.2021
Package Handler
FedEx
05.2020 - 01.2021
Bachelor of Science - Kinesiology
California State University Sacramento
High School Diploma -
Eastside High School
Bachelor of Science - Kinesiology
California State University, Northridge