Michelle Rodriguez Bighaus

• Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
• Assisted clients with activities of daily living like meal preparation and shopping.
• Planned recreational activities for the client's physical well-being based on individual needs.
• Provided companionship to elderly clients by engaging in conversation or playing games.
• Maintained clean and well-organized environment for client happiness and safety.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Transported clients to doctor appointments, shopping and a variety of errands.
• Provide light housecleaning and organizing when needed.
• Accompanied clients to social events such as movies or plays.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.

• Assisted elderly clients with activities of daily living such as dressing, medication management and meal preparation
• Engaged elderly clients in meaningful conversations
• Transported clients to doctor appointments and other errands.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.

• 2 years experience working a hybrid remote model.

• Meeting with clients weekly, over the phone, via Zoom or in person.

• Planning and conducting parent meetings and events on Zoom, Teams or in person.

• SMART goal planning with clients

• Community liaison, resource referral for clients

• Medical and Dental education and referral for clients

.Collected supplementary information needed to assist client, such as employment records, medical records and school reports.

•Maintained case history records and prepared reports.

-Addressed legal issues, such as child abuse and discipline, assisting with hearings and providing testimony to inform custody arrangements.

•Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance and provided concrete information, such as where to go and how to apply

• Translated for Spanish speaking staff, clients and community members.

• Community Liaison, resource referral for clients and community members

• Community event planning, volunteering, and resource sharing

• Working a hybrid remote model

• Attended group meetings to provide information on agency services, requirements and procedures.

.Interpreted, translated and provided cultural mediation related to health services and information for community members.

• Manage and oversee day-to-day activities of operations
  
  • Microsoft Office, Data Entry, Billing and Payroll
  
  • Experience with Childcare Licensing Regulations
  
  • Conduct performance reviews, employee performance conversations, trainings, and other personnel management
  
  • Spanish Translation for staff and childcare parents
  
  • Continually assess staffing and training needs including creating staff schedule that supports center needs.
  
  • Assisted with new hire orientation and employee training.
  
  • Participated in ongoing training to enhance own job skills and knowledge.
  
  • Translate for Spanish speaking staff and clients

• Planned, directed and monitored instructional methods and content of educational, vocational, or student activity programs.

• Taught classes and courses and provided direct care to children.

• Monitored students' progress and provided students and teachers with assistance in resolving any problems.

Conferred with parents and staff to discuss educational activities and policies and students' behavioral or learning problems.

• Assisting clients over the phone, via email and in person.

• Called and met with regular and prospective customers to build long-term customer relationships and networks

Built trust with customers through personalized conversations.

• Supervised financial initiatives, including banking, planning, cost analysis, clash flow and legal compliance

• Monitor suppliers to ensure efficient and effective services are provided within company budget

• In charge of advertising, and client relations, including scheduling services, through phone and in-person meetings

• Improve operational effectiveness by streamlining business operational work process and procedures

• Oversee and Manage day-to-day activities of operations, including daily communication with clients and employees

• Generated leads and maintained lists of prospective customers.

• Negotiated contracts and prices with clients to exceed sales goals.

• Taught evening classes for parents on how to incorporate art and literacy in the home

• Attended offered workshops on Literacy

• Volunteered at local events promoting the V.A.L.A program.

• Specialized in art classes for children ages 3 to 12 at a variety of pre-schools and elementary schools

• Taught teachers how to incorporate art into their daily curriculum

• Revised and evaluated curricula, course content and methods of instruction.

• Delivered engaging lesson plans, inspiring learners to explore topics outside of classtime.

• Differentiated instruction using hands-on, active learning techniques

• Managed expense and investment budgets to meet business operating plans.

• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

• Offered constructive feedback to team members, boosting overall job performance.

• Collaborated with staff to develop and carry out processes, resulting in improved performance.

• Coached and motivated team, driving sales and delivering exceptional customer service.

• Provided orientation and on-boarding training to new associates.

Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service

standards.

• Monitored cash handling procedures to accurately charge customers.

• Organized and conducted pre-shift meetings to review specials, menu changes and house counts.

• Greeted guests at tables and attended to guest needs to promote customer service and satisfaction.

• Counted money and made bank deposit