Michelle N Rodriguez Yambot
North Charleston
Summary
Dedicated Customer Service Representative with extensive experience in healthcare administration, specializing in patient services and medical billing. Skilled in managing patient check-ins, insurance verifications, and financial responsibilities, ensuring a seamless experience for patients. Bilingual in English and Spanish, facilitating clear communication with diverse patient populations.
Overview
10
10
years of professional experience
Work History
Reimbursement Specialist
Southeastern Spine Institute
07.2021 - Current
- Responsible for patient check-in, ensuring collection of patient responsibility prior to appointments
- Verify physician schedules one day in advance and confirm accuracy of insurance information
- Contact patients regarding outstanding balances and inform them of their financial responsibilities for upcoming visits
Front Desk Associate
Optim Orthopedics
10.2020 - 06.2021
- Manage patient scheduling for initial and follow-up appointments, addressing any questions or concerns
- Assist patients with mobility needs, including wheelchairs and other assistive devices, ensuring a smooth office visit
- Provide translation services for Spanish-speaking patients, enhancing their experience and ensuring clear communication
Intake Coordinator
ABC HEALTH CARE
03.2019 - 08.2020
- Delivered exceptional customer service while staying informed about product offerings and guidelines
- Managed high call and email volume, handling over 50 inquiries daily from patients
- Processed over 20 orders per day and verified patient insurance eligibility to ensure accurate and up-to-date information
- Communicated co-payment and deductible requirements to patients, collecting necessary payments before processing orders
Medical Billing
THE BILLING HOUSE, INC
05.2015 - 02.2019
- Prepared medical bills for submission to health insurance companies and addressed denied claims
- Authored reports, memoranda, emails, letters, and releases to resolve billing discrepancies
- Conducted follow-up with insurance companies and individuals to resolve outstanding issues
- Applied ICD-10 codes to medical records, ensuring accurate billing and timely reimbursement
Education
Associate of Applied Science - Nursing
Trident Technical College
Charleston, SC05-2026
HIGH SCHOOL DIPLOMA -
Jardines de Ponce High School
01.2012
Skills
- Customer Service
- Typing
- Exceptional interpersonal skills
- Medical Receptionist
- Insurance Verification
- Bilingual
- Medical Billing
- Medical Terminology
- Microsoft Office
- Medical Records
- Office Assistant
- EMR Systems
- Data Entry
- Medical Office Experience
- Patient Care
- Call Center
- Anatomy knowledge
- ICD-10
- Computer Skills
- Problem-solving skills
- Appointment scheduling
- HIPAA compliance
Assessments
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
- Customer service fit, Proficient, 06/01/21, Measures the traits that are important for success for customer service roles
Personal Information
Authorized To Work: US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Reimbursement Specialist
Southeastern Spine Institute
07.2021 - Current
Front Desk Associate
Optim Orthopedics
10.2020 - 06.2021
Intake Coordinator
ABC HEALTH CARE
03.2019 - 08.2020
Medical Billing
THE BILLING HOUSE, INC
05.2015 - 02.2019
HIGH SCHOOL DIPLOMA -
Jardines de Ponce High School
Associate of Applied Science - Nursing
Trident Technical College
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