Michelle Rodriquez
Casa Grande,Az
Summary
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Coordinator II
State of Arizona Department of Economic Security
12.2021 - Current
- Managed high-volume caseload of between 50 - 70 clients, ensuring timely completion of tasks and effective communication overall.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Coordinated meetings and events for internal and external groups.
Program Supervisor MMWIA/Behavior Coach & Family Support Program
Arizona’s Children Association
04.2017 - 11.2021
- Supervise team of 20 personnel, over 2 remote sites while overseeing records, performance, and quality assurance.
- Comply with agency policies, applicable State laws and regulations, service contracts, and funding sources
- Adhere to technical and professional standards and practices
- Provides consultation and organizes training opportunities and sharing of staff expertise for assigned program area
- Acts as a resource to staff as needed for crisis situations
- Interviews and selects candidates to fill open positions following agency best practices
- Assesses the needs pertaining to program area, and meets those needs with existing resources or recommends the development of additional resources and relays information to the Site Director
- Partner effectively with support areas to include finance, human resources, IT, facilities, etc
- Assists director and/or leadership with the fiscal management of program, including monitoring of all income and expenditures as applicable to program area
- Communicates with referral sources in specific program areas to maintain a working and problem-solving relationship
- Professionally communicate program services and needs to clients, stakeholders and personnel both internally and externally
- Conduct client assessments, evaluations of progress and services as needed
Family Resource Assistant/ Behavior Coach III - MMWIA Program
Arizona’s Children Association
10.2007 - 04.2017
- Managed caseload of between 20-30 adolescent and youth age clients effectively while maintaining detailed records of interventions and progress updates to track outcomes over time.
- Assessed individual needs to create personalized plans for behavior improvement in students.
- Supported special education teachers in developing appropriate accommodations for students with unique behavioral challenges.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Acted as an advocate for students with behavioral needs, ensuring appropriate resources and supports were available to facilitate their success.
- Implement thorough functional behavior assessments to identify the underlying causes of challenging behaviors and inform targeted interventions.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Led parent training workshops, empowering families with knowledge and skills needed to support their child's progress at home.
- Facilitated group activities focused on social skills development, fostering improved peer interactions among students.
- Utilized evidence-based practices in behavioral coaching, resulting in consistent improvements across key metrics such as attendance and academic achievement.
- Improved learning outcomes with development and implementation of individualized education programs (IEPs).
- Implemented crisis intervention techniques as needed, ensuring student and staff safety during critical incidents.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients with autism spectrum disorder and other developmental disabilities.
Education
No Degree - Early Childhood Education And Care
Central Arizona College
Coolidge, AZSkills
- Project Management
- Data Entry
- Office Administration
- Workload Management
- Documentation and Recordkeeping
- Team Collaboration
- Microsoft Office
- Coaching and Mentoring
- Verbal and written communication
- Microsoft Excel
- Complex Problem-Solving
- Electronic Archiving
Certification
- CPR/AED Certification
- State of Arizona Article 9
- Mental Health Peer Specialist
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Trauma Informed Care
- Deescalation Techniques
- Direct Support Professional
- Strengthening Families™ Facilitator Certificate – Strengthening Families Foundation.
- Special Education Advocacy
- Positive Behavior Support
Accomplishments
- Achieved Supervisor of the Quarter 2018
- Achieved highest staff retention in the state through effective leadership 2017-2021.
- Exceeded program compliance goals by 15%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePersonal development programsCompany CultureWork from home optionPaid sick leavePaid time offTimeline
Support Coordinator II
State of Arizona Department of Economic Security
12.2021 - Current
Program Supervisor MMWIA/Behavior Coach & Family Support Program
Arizona’s Children Association
04.2017 - 11.2021
Family Resource Assistant/ Behavior Coach III - MMWIA Program
Arizona’s Children Association
10.2007 - 04.2017
- CPR/AED Certification
- State of Arizona Article 9
- Mental Health Peer Specialist
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Trauma Informed Care
- Deescalation Techniques
- Direct Support Professional
- Strengthening Families™ Facilitator Certificate – Strengthening Families Foundation.
- Special Education Advocacy
- Positive Behavior Support
No Degree - Early Childhood Education And Care
Central Arizona College
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