Michelle Rodriquez
Casa Grande,Az
Summary
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Coordinator II
State of Arizona Department of Economic Security
12.2021 - Current
- Managed high-volume caseload of between 50 - 70 clients, ensuring timely completion of tasks and effective communication overall.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Coordinated meetings and events for internal and external groups.
Program Supervisor MMWIA/Behavior Coach & Family Support Program
Arizona’s Children Association
04.2017 - 11.2021
- Supervise team of 20 personnel, over 2 remote sites while overseeing records, performance, and quality assurance.
- Comply with agency policies, applicable State laws and regulations, service contracts, and funding sources
- Adhere to technical and professional standards and practices
- Provides consultation and organizes training opportunities and sharing of staff expertise for assigned program area
- Acts as a resource to staff as needed for crisis situations
- Interviews and selects candidates to fill open positions following agency best practices
- Assesses the needs pertaining to program area, and meets those needs with existing resources or recommends the development of additional resources and relays information to the Site Director
- Partner effectively with support areas to include finance, human resources, IT, facilities, etc
- Assists director and/or leadership with the fiscal management of program, including monitoring of all income and expenditures as applicable to program area
- Communicates with referral sources in specific program areas to maintain a working and problem-solving relationship
- Professionally communicate program services and needs to clients, stakeholders and personnel both internally and externally
- Conduct client assessments, evaluations of progress and services as needed
Family Resource Assistant/ Behavior Coach III - MMWIA Program
Arizona’s Children Association
10.2007 - 04.2017
- Managed caseload of between 20-30 adolescent and youth age clients effectively while maintaining detailed records of interventions and progress updates to track outcomes over time.
- Assessed individual needs to create personalized plans for behavior improvement in students.
- Supported special education teachers in developing appropriate accommodations for students with unique behavioral challenges.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Acted as an advocate for students with behavioral needs, ensuring appropriate resources and supports were available to facilitate their success.
- Implement thorough functional behavior assessments to identify the underlying causes of challenging behaviors and inform targeted interventions.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Led parent training workshops, empowering families with knowledge and skills needed to support their child's progress at home.
- Facilitated group activities focused on social skills development, fostering improved peer interactions among students.
- Utilized evidence-based practices in behavioral coaching, resulting in consistent improvements across key metrics such as attendance and academic achievement.
- Improved learning outcomes with development and implementation of individualized education programs (IEPs).
- Implemented crisis intervention techniques as needed, ensuring student and staff safety during critical incidents.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for clients with autism spectrum disorder and other developmental disabilities.
Education
No Degree - Early Childhood Education And Care
Central Arizona College
Coolidge, AZSkills
- Project Management
- Data Entry
- Office Administration
- Workload Management
- Documentation and Recordkeeping
- Team Collaboration
- Microsoft Office
- Coaching and Mentoring
- Verbal and written communication
- Microsoft Excel
- Complex Problem-Solving
- Electronic Archiving
Certification
- CPR/AED Certification
- State of Arizona Article 9
- Mental Health Peer Specialist
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Trauma Informed Care
- Deescalation Techniques
- Direct Support Professional
- Strengthening Families™ Facilitator Certificate – Strengthening Families Foundation.
- Special Education Advocacy
- Positive Behavior Support
Accomplishments
- Achieved Supervisor of the Quarter 2018
- Achieved highest staff retention in the state through effective leadership 2017-2021.
- Exceeded program compliance goals by 15%.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balancePersonal development programsCompany CultureWork from home optionPaid sick leavePaid time offTimeline
Support Coordinator II
State of Arizona Department of Economic Security
12.2021 - Current
Program Supervisor MMWIA/Behavior Coach & Family Support Program
Arizona’s Children Association
04.2017 - 11.2021
Family Resource Assistant/ Behavior Coach III - MMWIA Program
Arizona’s Children Association
10.2007 - 04.2017
- CPR/AED Certification
- State of Arizona Article 9
- Mental Health Peer Specialist
- Mental Health First Aid Certification - National Council for Behavioral Health.
- Trauma Informed Care
- Deescalation Techniques
- Direct Support Professional
- Strengthening Families™ Facilitator Certificate – Strengthening Families Foundation.
- Special Education Advocacy
- Positive Behavior Support
No Degree - Early Childhood Education And Care
Central Arizona College
Similar Profiles
Maurice SanchezMaurice Sanchez
Data Analyst at State of Arizona Department of Economic SecurityData Analyst at State of Arizona Department of Economic Security
Yolanda BiebrichYolanda Biebrich
Child Support Enforcement Officer at State of Arizona Department of Economic SecurityChild Support Enforcement Officer at State of Arizona Department of Economic Security
Erin HodgeErin Hodge
Benefits & Eligibility Specialist at State of Arizona Department of Economic SecurityBenefits & Eligibility Specialist at State of Arizona Department of Economic Security