Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Michelle Roemer

Waxahachie,Texas

Summary

Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Operations Manager

STDG Enterprises Inc./ Independent Contractor
02.2013 - 05.2018
  • Managed and reconciled daily financial transactions, ensuring accuracy and compliance.
  • Conducted weekly inventory analysis, identifying discrepancies, and optimizing stock levels.
  • Processed purchase orders and managed inventory, maintaining optimal stock levels.
  • Managed permit and license renewals, ensuring compliance with regulatory requirements.
  • Resolved customer complaints and conflicts, maintaining a positive customer experience.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.

Shift Supervisor

CVS Pharmacy
04.2009 - 07.2012
  • Coordinating daily tasks between staff and upper management.
  • Resolving customer questions, complaints, and general inquiries.
  • Implemented new store planograms.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Manager

Global Warehouse Inc.
12.2004 - 09.2008
  • Strategic planning of weekly and monthly purchases including special orders and holidays.
  • Daily interaction with suppliers, vendors, and customers.
  • Accounts receivable and payable.
  • Processed payroll for six employees, ensuring timely and accurate compensation.
  • Employee scheduling and new hires.
  • Purchase orders and inventory control.
  • Created and maintained the company website.

Assistant Office Manager

Apple Jack’s Liquor
10.2000 - 11.2004
  • Established sales and promotions to increase sales.
  • Purchase orders and cost/ retail ratio along with profit margins.
  • Created weekly sales and promotional advertisements.
  • Streamlined office procedures by implementing efficient filing systems and managing schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Recorded expenses and maintained accounting records.
  • Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
  • Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.

Customer Service Rep.

Alltel Communications
01.1999 - 08.1999
  • Addressed high volume of inbound customer inquiries regarding billing and account issues, resolving problems efficiently.
  • Adhering to call center requirements for scripts and call times.
  • Making necessary adjustments to billing including re-rates.
  • Rate plan changes and contract renewals.
  • Local and long distance sign up.
  • Assisting customers with technical issues, calling features.
  • Updating account information, address changes.

Education

Advanced Diploma -

Great Bridge High School
Chesapeake, Virginia
09.1994 - 06.1997

Business studies - undefined

Tidewater Community College
Virginia Beach, Virginia
08.1997 - 12.1998

Skills

10 Key

Timeline

Operations Manager

STDG Enterprises Inc./ Independent Contractor
02.2013 - 05.2018

Shift Supervisor

CVS Pharmacy
04.2009 - 07.2012

Manager

Global Warehouse Inc.
12.2004 - 09.2008

Assistant Office Manager

Apple Jack’s Liquor
10.2000 - 11.2004

Customer Service Rep.

Alltel Communications
01.1999 - 08.1999

Business studies - undefined

Tidewater Community College
08.1997 - 12.1998

Advanced Diploma -

Great Bridge High School
09.1994 - 06.1997

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Michelle Roemer