Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Roes

Morrisonville,NY

Summary

Dependable employee with track record of success in multiple fields. Attention to detail and proactive mindset. Seeks opportunity to improve processes and workflow for team benefit. Hardworking and excels at multitasking in fast paced environments.

Overview

15
15
years of professional experience

Work History

Scanner

Associates in Ob-Gyn
Plattsburgh, NY
06.2017 - 11.2018
  • Reviewed electronically scanned document images to verify accuracy.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Removed jammed papers from scanners carefully to avoid damaging equipment components.
  • Reported any malfunctions immediately to supervisor or IT personnel for prompt resolution.
  • Created digital records of paper documents using specialized scanning software.
  • Processed large volumes of incoming documents in a timely manner while ensuring accuracy standards were met.

Shift Supervisor

Kinney Drugs
Plattsburgh, NY
12.2008 - 01.2012
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Provided on-the-job training to new staff members.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.

Verifier

Special Data Processing
Clearwater, FL
01.2007 - 11.2008
  • Contacted consumers from prepared list to conduct interviews to obtain information.
  • Collaborated with teams across multiple departments to ensure smooth operations.
  • Controlled access to confidential information according to established guidelines.
  • Interacted with customers via email, phone, or other communication channels to answer questions or resolve issues.
  • Assisted individuals in filling out applications or questionnaires.

Shift Leader

Petco
Plattsburgh, NY
07.2005 - 11.2006
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Maintained positive working relationship with fellow staff and management.

Front End Associate

Rite Aid
Plattsburgh, NY
09.2003 - 09.2006
  • Greeted customers warmly upon arrival and identified their needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Maintained clean and clutter-free front-end area.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Utilized point-of-sale system to process cash, credit card, check and gift card payments.
  • Provided product knowledge to customers as needed.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

High School Diploma -

Peru Jr/Sr High School
Peru, NY
06-2005

Skills

  • Workflow Management
  • Recordkeeping Skills
  • Team Motivation
  • Customer Service Management
  • Positive Attitude
  • Strong Verbal and Written Communication
  • Client Service
  • Sales Expertise
  • Conflict Resolution

Timeline

Scanner

Associates in Ob-Gyn
06.2017 - 11.2018

Shift Supervisor

Kinney Drugs
12.2008 - 01.2012

Verifier

Special Data Processing
01.2007 - 11.2008

Shift Leader

Petco
07.2005 - 11.2006

Front End Associate

Rite Aid
09.2003 - 09.2006

High School Diploma -

Peru Jr/Sr High School

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Michelle Roes