Michelle Rogers
Cornelius,NC
Summary
Process-oriented Business Operations Analyst skilled in adapting to organizational changes. Analyzes findings to develop best practices and approaches to optimize the business. Accomplished in working alongside different teams and individually, but primarily enjoys working with others to grow, advance, and strengthen the organization as a team. Eagerness to take on new responsibilities with an open mind and positive attitude.
Overview
9
9
years of professional experience
Work History
Business Operations Analyst
Slalom
01.2022 - Current
- Review and analyze reports in Salesforce and Power BI to foster good data hygiene within our Charlotte market and keep a pulse on financials, consultant utilization, and engagement margins/metrics
- Custom creation of Salesforce and Power BI reports and dashboards to provide senior leadership support to make strategic improvements to our market
- Track utilization metrics and provide recommendations to leadership on how to meet and exceed our financial goals
- Implement new processes around client accounts to support our client service leadership team with consultant onboarding activities
- Project manage our consultant bench to engage them in internal projects and pursuits while awaiting staffing assignment
- Active member of multiple operational efficiency teams in our market to keep our people focused on delivering exceptionally with clients, growing our brand in Charlotte, and keeping a pulse on culture throughout our company
- Drive efficiency by creating new processes, materials and providing training around multiple areas of our business (Salesforce engagement learnings, Power BI reporting tools, staffing alignment processes, etc.)
Office Manager
Slalom
10.2018 - 01.2022
- Oversaw office inventory and maintained stock of kitchen and office supplies
- Developed and maintained successful relationships with vendors
- Managed onboarding for all consultant hires including but not limited to I-9 verification/documentation, creating new hire orientation decks and materials, overseeing processes and hosting training around expenses, reimbursements, and time submittal, and maintaining building and parking access for employees
- Successfully planned and executed on dozens of company events each year including quarterly and monthly state of the office meetings, family picnics, and holiday parties, many of which including creating content in powerpoint and video format
Property Accountant
Spectrum Properties
01.2018 - 10.2018
- Monitored accounts payable and accounts receivable functions for commercial properties to accurately gauge organization cash flow
- Liaised with property managers to understand and document incoming and outgoing payments appropriately
- Prepared month-end book closing by compiling documentation for income statement and balance sheet accounts
- Reviewed financial statements regularly to keep commercial property construction projects on budget
Accountant
Park Avenue Properties
12.2016 - 12.2017
- Process and pay maintenance invoices, HOA dues, violations, and utilities for properties managed using Propertyware and Quickbooks softwares
- Post rent payments and move-in funds to tenant ledgers
- Close out and transport deposits/checks to the bank each day
- Reconcile statements for supplies purchased for work orders
- Process and pay commissions to real estate agents for property showings
- Managed vendor relationships to streamline our processes for vendor procurement, billing, and onboarding
Office Manager
Salsarita’s Franchising, LLC
10.2014 - 12.2016
- Managed front desk responsibilities including incoming phone calls and greeting vendors and guests
- Managed conference room calendars to negate overlap of meeting schedules
- Oversight of onboarding including creating and maintaining onboarding checklists, accuracy of day 1 paperwork, completing I-9 documentation, confirming benefits package completion, and uploading new hire information into our HRIS, iSolved
- Maintained and updated confidential personnel files to include performance improvement feedback forms, status change reports, raise requests, etc
- Processed payroll for over 150 hourly employees
- Assisted supervisor with screening of candidate resumes for open IT position within the corporate office
- Verified and made corrections as needed to 1095 forms for benefits-eligible employees for 2015
- Maintained computer and physical filing systems and led project to transfer all physical personnel files to electronic format
Education
Bachelor of Science - Communications
East Carolina University
Greenville, NCSkills
- Accomplished in creating and analyzing custom Power BI reports and dashboards to drive operational efficiency across an organization
- Proficient in creating meeting content and executing presentations to leadership with minimal supervision
- Experience communicating and cultivating relationships across entire organizations from individual contributor to executive level employees
Timeline
Business Operations Analyst
Slalom
01.2022 - Current
Office Manager
Slalom
10.2018 - 01.2022
Property Accountant
Spectrum Properties
01.2018 - 10.2018
Accountant
Park Avenue Properties
12.2016 - 12.2017
Office Manager
Salsarita’s Franchising, LLC
10.2014 - 12.2016
Bachelor of Science - Communications
East Carolina University